IT Support Engineer - Enterprise Monitoring (Data Centre Operations)
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Key skills for this role
About the Role
GSSTech Group is hiring an IT Support Engineer for a Data Centre Operations team supporting a leading UAE financial institution in Abu Dhabi. This junior to early career role focuses on system monitoring, backup operations, and core banking support.
Key Skills for This Role
Responsibilities
- Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication
- Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled
- Provide level 1 support across teams, investigating and troubleshooting issues as they arise
- Monitor performance and capacity across IT systems, applications, and data centre components
- Support core banking end of day activities and generate related reports
- Respond to IT, data centre, and database alerts and hardware malfunctions
- Track, document, and report incidents accurately
Requirements
- Bachelor's degree in Computer Science, Information Technology, or Computer Engineering
- 0 to 2 years of experience in a similar IT support or data centre operations role
- Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX
- Fluent in Arabic with a good command of English
- Strong communication skills and ability to work flexible hours, including shift coverage
Full Job Posting
Job Overview
- We are hiring an IT Support Engineer to join a Data Centre Operations team supporting a leading UAE financial institution in Abu Dhabi.
- This is a hands on, junior to early career role focused on system monitoring, backup operations, and core banking support.
What you will do
- Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication.
- Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled.
- Provide level 1 support across teams, investigating and troubleshooting issues as they arise.
- Monitor performance and capacity across IT systems, applications, and data centre components.
- Support core banking end of day activities and generate related reports.
- Respond to IT, data centre, and database alerts and hardware malfunctions.
- Track, document, and report incidents accurately.
What you bring
- Bachelor's degree in Computer Science, Information Technology, or Computer Engineering.
- 0 to 2 years of experience in a similar IT support or data centre operations role.
- Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX.
- Exposure to virtualization technologies (VMware, Hyper V, or OpenShift) is an advantage.
- Banking, finance, or core banking systems exposure is a strong plus.
- Fluent in Arabic with a good command of English.
- UAE based or willing to relocate to Abu Dhabi.
- Strong communication skills and ability to work flexible hours, including shift coverage where required.
Why this role
- Join a high visibility data centre function supporting critical banking infrastructure, with direct exposure to enterprise monitoring, disaster recovery processes, and core banking operations.
- A strong stepping stone for engineers looking to build a career in financial sector IT infrastructure.
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