IT Support Engineer
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About the Role
We have a new opportunity for " IT Support Engineer " with our client. Interested candidates send me your CV to prave.p@lancesoft.
Key Skills for This Role
Full Job Posting
Overview
We have a new opportunity for " IT Support Engineer " with our client.
Interested candidates send me your CV to prave.p@lancesoft.com
Job Description
- The role is within the Digital Workspace & End User Services team
- Provide technical support for Windows 10 and Windows 11 environments, ensuring optimal performance and user satisfaction.
- Install, configure, and maintain desktop hardware, software, and peripherals.
- Troubleshoot and resolve hardware and software issues, escalating complex problems to higher-level support when necessary.
- Manage and maintain the Hardware Asset Management (HAM) process lifecycle, including procurement, deployment, tracking, and disposal of IT assets.
Primary Skills
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with desktop hardware, software, and peripheral installation and troubleshooting.
- Proficiency in managing and maintaining Hardware Asset Management (HAM) processes.
- Familiarity with IT service management (ITSM) tools and practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Interested candidates send me your CV with below details.
- Expected salary:
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