IT Support Engineer
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Key skills for this role
About the Role
Taqeef is seeking an IT Support Engineer to provide technical support for computer systems, software, and hardware. The role involves troubleshooting, maintaining IT systems, and delivering high-quality customer service.
Key Skills for This Role
Responsibilities
- Provide technical support to employees' queries and issues related to computer systems, software, and hardware
- Walk end users through the problem solving process
- Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved
- Keep IT Helpdesk system records up to date
- Train computer users when required
- Install, modify, and repair computer hardware and software, as well as peripherals
- Clean up and recycle computers
- Run diagnostic programs to resolve problems
- Maintain asset information for end user IT equipment
- Provide general administration support to the IT function
- Provide high quality of customer service
Requirements
- BSc degree in Computer Science or equivalent
- 5+ years of experience in IT Helpdesk support services
- Hands on experience in troubleshooting hardware, software, and network issues
- Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems
- Strong communications and problem solving skills
- Fluent English, Arabic is an added advantage
- Proficient MS Office skills
Full Job Posting
Responsibilities
- Provide technical support to employees' queries and issues related to computer systems, software, and hardware
- Walk end users through the problem solving process
- Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved
- Keep IT Helpdesk system records up to date
- Train computer users when and as required
- Install, modify, and repair computer hardware and software, as well as computer peripherals
- Clean up and recycle computers
- Run diagnostic programs to resolve problems
- Maintain asset information for end user IT equipment
- Provide general administration support to the IT function
- Provide high quality of customer service
Qualifications
- BSc degree in Computer science or equivalent
- 5+ years of experience in providing IT Helpdesk support services
- Hands on experience in troubleshooting hardware, software, and network issues
- Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems
- Strong communications and problem solving skills
- Fluent English, Arabic is an added advantage
- Proficient MS Office skills
Compensation
- Pay: From AED 8,500.00 per month
Work Location
- In person
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