Digital Solutions Business Lead
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Key skills for this role
About the Role
Taqeef seeks a Digital Solutions Business Lead to manage the development and rollout of digital solutions that improve business operations and customer experience. The role involves understanding business requirements, creating a roadmap, designing, implementing, and supporting adoption of solutions.
Key Skills for This Role
Responsibilities
- Research and implement innovative solutions to address business needs, improve customer centricity and increase technical adoption
- Manage the road map definition and execution of digital business solutions
- Manage the Digital Solutions Business Partners and Analysts to drive and implement approved requirements and solutions according to best practice
- Manage the engagement with relevant internal stakeholders, business users and technical teams
- Manage relationships and communication with relevant 3rd parties, including vendors and implementation partners
- Manage medium to large sized project implementations
- Manage the design of user stories/journeys, automated business processes, solutions and integrations
- Support the DS Team to develop accurate functional design & documentation, ensuring clarity and alignment with business users' needs
- Support the DS Team to execute testing cycles as per best practices and ensure effective project implementation to meet business user satisfaction
- Define and monitor adoption and quality standards for digital solutions
- Define and monitor operational processes to support and monitor DS Team activities and execution
Requirements
- A Bachelor's degree in Information Technology or a related field
- Prior experience in leading business solutions (e.g., Odoo, MD365, SAP etc.) implementation and integration logic is a must
- Understanding of the Retail, CRM, Sales, Distribution, Supply Chain, and Field services processes
- Understanding of the Finance, HR and Warehouse processes a plus
- Experience in project management (Agile/Scrum Delivery) and business analysis
- Experience in Python, JavaScript, XML, and JSON
- Experience in system architecture
- Strong communication, presentation (PowerPoint), and interpersonal skills
- Solution oriented and customer focused
Full Job Posting
Role Purpose
- Manage the development and roll out of digital solutions and initiatives that improve business operations and deliver a premium experience across customer channels.
- This includes understanding business requirements, creating a roadmap, designing, implementing and supporting the adoption of such solutions.
Responsibilities
- Research and implement innovative solutions to address business needs, improve customer centricity and increase technical adoption.
- Manage the road map definition and execution of digital business solutions.
- Manage the Digital Solutions Business Partners and Analysts to drive and implement approved requirements and solutions according to best practice.
- Manage the engagement with relevant internal stakeholders, business users and technical teams.
- Manage relationships and communication with relevant 3rd parties, including vendors and implementation partners.
- Manage medium to large sized project implementations.
- Manage the design of user stories/journeys, automated business processes, solutions and integrations.
- Support the DS Team to develop accurate functional design & documentation, ensuring clarity and alignment with business users' needs.
- Support the DS Team to execute testing cycles as per best practices and ensure effective project implementation to meet business user satisfaction.
- Define and monitor adoption and quality standards for digital solutions.
- Define and monitor operational processes to support and monitor DS Team activities and execution.
Qualifications
- A Bachelor's degree in Information Technology or a related field.
- Prior experience in leading business solutions (eg. Odoo, MD365, SAP etc) implementation and integration logic is a must.
- Understanding of the Retail, CRM, Sales, Distribution, Supply Chain, and Field services processes.
- Understanding of the Finance, HR and Warehouse processes a plus.
- Experience in project management (Agile/Scrum Delivery) and business analysis.
- Experience in Python, JavaScript, XML, and JSON.
- Experience in system architecture.
- Strong communication, presentation (PowerPoint), and interpersonal skills.
- Solution oriented and customer focused.
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