Emirati Call Centre - Abu Dhabi
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Key skills for this role
About the Role
Taqeef is hiring an Emirati Call Centre Agent in Abu Dhabi to handle customer inquiries via phone, email, and social media. The role requires strong communication skills in English and Arabic, basic computer skills, and a positive attitude.
Key Skills for This Role
Responsibilities
- Respond to customers’ inquiries by answering phone calls and emails, clarifying information, and providing accurate and relevant information
- Handle emergency calls and provide customer support
- Verify and register customers’ warranty/CoolCare details and maintain accurate data in the system
- Maintain inbound calls KPIs and ensure follow up on abandoned calls
- Guide customers on the online shop experience and follow up on potential purchase orders
- Promote annual maintenance contract services to customers
- Respond to customers’ enquiries/feedback on social media and provide relevant reports on trends in customer comments
- Ensure the provision of quality services to customers
- Resolve customers’ complaints by clarifying concerns and providing alternative solutions
- Accurately record call/customer information as per approved guidelines
- Recognize, document, and alert the management team of trends in customer calls
- Prepare call logs and periodic reports for management
Requirements
- High school diploma or bachelor’s degree in a relevant field
- Strong interpersonal and communication skills in English and Arabic
- Basic computer skills (MS Office)
- Positive attitude and willingness to assist customers and team members
- Ability to work in a fast paced, customer facing environment
- UAE National with Family Book
Full Job Posting
Job Description
- We are seeking a customer focused Emirati to support our Call Centre team.
Key Responsibilities
- Respond to customers’ inquiries by answering phone calls and emails, clarifying information, and providing accurate and relevant information.
- Handle emergency calls and provide customer support.
- Verify and register customers’ warranty/CoolCare details and maintain accurate data in the system.
- Maintain inbound calls KPIs and ensure follow up on abandoned calls.
- Guide customers on the online shop experience and follow up on potential purchase orders.
- Promote annual maintenance contract services to customers.
- Respond to customers’ enquiries/feedback on social media and provide relevant reports on trends in customer comments.
- Ensure the provision of quality services to customers.
- Resolve customers’ complaints by clarifying concerns and providing alternative solutions.
- Accurately record call/customer information as per approved guidelines.
- Recognize, document, and alert the management team of trends in customer calls.
- Prepare call logs and periodic reports for management.
Requirements
- High school diploma or bachelor’s degree in a relevant field.
- Strong interpersonal and communication skills in English and Arabic.
- Basic computer skills (MS Office).
- Positive attitude and willingness to assist customers and team members.
- Ability to work in a fast paced, customer facing environment.
- Note: This opportunity is open exclusively to UAE Nationals as part of our Emiratization initiative.
Pay
- AED6,000.00 per month
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