IT Support Analyst

Proven experience in a 1st or 2nd Line IT Support, Service Desk or Helpdesk role.

Strong troubleshooting, problem-solving and customer-service skills.

Experience supporting Microsoft 365, Exchange, Outlook and Windows environments.

Good understanding of hardware, on-premise systems and networking principles, including TCP/IP, DNS and DHCP.

Experience using ticketing or service desk systems.

Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.

Able to work independently, prioritise workloads and contribute effectively within a team.

Proactive, organised, methodical and keen to develop a career in IT support.

Experience with Active Directory, Group Policy, Azure/Microsoft Entra ID, Intune, VPNs or endpoint security would be advantageous.

Relevant qualifications such as CompTIA, Microsoft certifications or ITIL would be desirable.

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.