IT Support
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Key skills for this role
About the Role
Al Farah Butchery & Gourmet is seeking an IT Support specialist to provide first-level support, install and configure hardware/software, and troubleshoot issues. Requires 2-3 years of experience in desktop support or IT support roles.
Key Skills for This Role
Responsibilities
- Provide first level IT support to end users
- Install and configure desktop computers, laptops, printers, and scanners
- Troubleshoot basic hardware and software issues
- Assist users with password resets and account related problems
- Install and update operating systems and software applications
- Configure email accounts and Microsoft Office applications
- Support network connectivity issues such as Wi Fi and LAN connections
- Maintain IT equipment inventory and asset records
- Set up new user workstations and IT equipment
- Replace faulty hardware components such as keyboards, mice, RAM, and hard drives
- Escalate complex technical issues to senior IT staff when required
- Respond to helpdesk tickets and provide timely support
Requirements
- 2 3 years of experience in Desktop Support, IT Support, or Help Desk roles
- Fresh graduates with relevant IT qualifications may apply
- Basic knowledge of Windows 10/11
- Familiarity with Microsoft Office applications
- Basic understanding of computer hardware and peripherals
- Knowledge of networking fundamentals (LAN, Wi Fi, Internet)
- Good troubleshooting and problem solving skills
- Strong communication and customer service skills
Full Job Posting
Job Responsibilities
- Provide first level IT support to end users.
- Install and configure desktop computers, laptops, printers, and scanners.
- Troubleshoot basic hardware and software issues.
- Assist users with password resets and account related problems.
- Install and update operating systems and software applications.
- Configure email accounts and Microsoft Office applications.
- Support network connectivity issues such as Wi Fi and LAN connections.
- Maintain IT equipment inventory and asset records.
- Set up new user workstations and IT equipment.
- Replace faulty hardware components such as keyboards, mice, RAM, and hard drives.
- Escalate complex technical issues to senior IT staff when required.
- Respond to helpdesk tickets and provide timely support.
Required Skills
- Basic knowledge of Windows 10/11.
- Familiarity with Microsoft Office applications.
- Basic understanding of computer hardware and peripherals.
- Knowledge of networking fundamentals (LAN, Wi Fi, Internet).
- Good troubleshooting and problem solving skills.
- Strong communication and customer service skills.
Experience
- 2 3 years of experience in Desktop Support, IT Support, or Help Desk roles.
- Fresh graduates with relevant IT qualifications may apply.
Pay
- Pay: AED2,500.00 AED3,000.00 per month
Work Location
- In person
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