Call Center Representative
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Key skills for this role
About the Role
Al Farah Gourmet & Butchery is hiring a customer-obsessed Call Center Agent in Abu Dhabi. You will handle inbound calls, WhatsApp, and social inquiries, process orders, and make outbound follow-ups.
Key Skills for This Role
Responsibilities
- Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready to cook, catering)
- Make courteous outbound follow ups to confirm orders, collect feedback, and share new items & seasonal boxes
- Upsell/cross sell (e.g., trays, sides, spices) and meet monthly conversion KPIs
- Coordinate with branches, delivery, and kitchen for smooth, on time dispatch
- Log interactions in CRM; maintain daily reports and order trackers
- Resolve issues professionally and escalate when needed
Requirements
- 1–3 years’ experience in call center/customer service (F&B or retail preferred)
- Fluent Arabic & English (spoken & written)
- Strong phone etiquette, fast typing, and clear documentation
- Comfortable with WhatsApp Business, CRM systems, and MS Excel/Google Sheets
- Knowledge of Abu Dhabi areas & delivery logistics is a plus
- Flexible to work shifts/weekends/holidays when required
- Valid residency (Iqama)
Full Job Posting
Overview
- Al Farah Gourmet & Butchery is expanding and looking for a customer obsessed Call Center Agent to join the team in Abu Dhabi.
What you’ll do
- Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready to cook, catering).
- Make courteous outbound follow ups to confirm orders, collect feedback, and share new items & seasonal boxes.
- Upsell/cross sell (e.g., trays, sides, spices) and meet monthly conversion KPIs.
- Coordinate with branches, delivery, and kitchen for smooth, on time dispatch.
- Log interactions in CRM; maintain daily reports and order trackers.
- Resolve issues professionally and escalate when needed.
What you’ll bring
- 1–3 years’ experience in call center/customer service (F&B or retail preferred).
- Fluent Arabic & English (spoken & written).
- Strong phone etiquette, fast typing, and clear documentation.
- Comfortable with WhatsApp Business, CRM systems, and MS Excel/Google Sheets.
- Knowledge of Abu Dhabi areas & delivery logistics is a plus.
- Flexible to work shifts/weekends/holidays when required.
- Valid residency (Iqama).
Compensation
- Pay: AED 2,000.00 AED 3,500.00 per month
Job Type
- Full time
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