IT Support
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Act as the primary point of contact for technical assistance requests through email, phone, and ticketing systems.
- Diagnose, troubleshoot, and resolve Tier-1 issues involving Windows and macOS operating systems.
- Troubleshoot Wi-Fi, LAN, and DNS connectivity issues and resolve office application problems.
- Provision, configure, and deploy laptops, desktop systems, printers, and corporate mobile devices.
- Manage user accounts, password resets, and access privileges through Microsoft 365, Google Workspace, and Active Directory.
- Coordinate hardware maintenance orders and log inventory assets.
- Update and draft internal technical manuals and standard operating procedures.
- Improve the internal self-service knowledge base.
- Escalate complex infrastructure or data security issues to Tier-2 engineers or the IT Manager.
Qualifications and Skills
- A bachelor’s degree or higher diploma in Information Technology, Computer Science, or a related field is required.
- The role requires 0 to 2 years of technical support experience.
- Deep knowledge of core operating systems and fundamental networking protocols is required.
- Flawless verbal and written communication skills in English are mandatory.
- Multilingual ability such as Arabic or Hindi is an advantage.
Pay
- Pay is AED 2,080.51 to AED 3,000.00 per month.
Work Location
- The work location is in person in Dubai, United Arab Emirates.
Employment Type
- The position is full time.
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