Admin and Customer Service Coordinator
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Key skills for this role
Role Overview
The Customer Service and Administrative Coordinator is a client-facing first point of contact at theSandwash reception area.
The role supports long-term tenants, short-term event and activation clients, leasing activity, and day-to-day administrative processes.
Key Skills for This Role
Full Job Posting
Role Overview
The Customer Service and Administrative Coordinator is a client-facing first point of contact at theSandwash reception area.
The role supports long-term tenants, short-term event and activation clients, leasing activity, and day-to-day administrative processes.
About theSandwash
TheSandwash is a warehouse gallery project transformed from a historic sand wash plant into a hub for art, culture, exhibitions, showrooms, events, and other activities.
Customer Service and Client Coordination
- Act as a primary point of contact for tenants, visitors, and prospective clients.
- Manage inquiries through walk-ins, phone calls, email, and digital channels.
- Provide clear, professional, and timely responses to client inquiries and requests.
- Support client engagement from initial inquiry through booking, documentation, and post-occupancy follow-up.
Leasing, Facilities, and Vendor Coordination
- Prepare, issue, and track lease-related documents, booking forms, reservations, correspondence, contracts, invoices, and approvals.
- Coordinate with Leasing, Finance, Legal, Operations, facilities management, vendors, contractors, and service providers.
- Track facilities management requests, maintenance issues, utilities, signage, cleaning, and event support needs.
- Maintain communication with tenants and management.
Administrative and Reporting Duties
- Maintain digital and physical client records, contracts, filing systems, bookings, agreements, communications, and service requests.
- Prepare and submit weekly and monthly administrative and customer service reports.
- Support internal systems and databases related to leasing, bookings, and facility operations.
- Assist with billing coordination and basic administrative follow-ups with Finance.
Stakeholder and General Support
- Build and maintain positive working relationships with tenants, event clients, vendors, and internal stakeholders.
- Conduct periodic check-ins with tenants and key clients to support satisfaction and address concerns.
- Assist management with ad hoc tasks, operational coordination, and project-related requirements.
- Support internal teams during events, activations, or high-traffic periods.
Desired Profile
- Have strong communication and interpersonal skills.
- Be organized, detail-oriented, and comfortable handling multiple stakeholders.
- Have previous experience in customer service, property administration, hospitality, or mixed-use developments; this experience is preferred.
- Be comfortable working in a client-facing role.
- Be proficient in MS Office and basic administrative systems.
Compensation
- The listed salary is AED 3,500 to AED 5,000 per month, depending on experience.
Work Location
- The role is based at theSandwash in Al Quoz, Dubai, and work is performed in person.
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