IT Specialist
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Key skills for this role
About the Role
haus & haus seeks a proactive IT Specialist to provide first-line technical support across hardware, software, and network issues. The role involves troubleshooting, system configuration, user onboarding/offboarding, and maintaining IT assets.
Key Skills for This Role
Responsibilities
- Act as the first point of contact for technical queries, both in person and online
- Diagnose and resolve hardware, software and basic network issues
- Install and configure systems, software and devices
- Provide clear, step by step help for users who need support
- Log and track issues, escalating where necessary
- Handle onboarding and offboarding processes for new joiners and leavers
- Manage access rights and system set up across departments
- Maintain records of all IT assets and their current status
- Ensure adherence to company policies around data protection and device security
Requirements
- At least 2 years of experience in an IT support or service desk role
- Degree in Computer Science or equivalent qualification
- Knowledge of PCs, laptops, Microsoft 365, SharePoint and VoIP
- Confidence managing LAN, VPN, PABX and basic network security
- Excellent time management and multitasking skills
- Clear written and spoken English
- Certifications in Microsoft or Cisco systems are a bonus
Full Job Posting
About the Role
- We're looking for a proactive and people friendly IT Specialist to join our team in Dubai.
- You'll work closely with departments across the company, helping users resolve hardware, software and network issues with clarity and confidence.
- It's a hands on role that requires strong troubleshooting skills, great communication and a calm approach to solving problems.
What You'll Be Doing
- Acting as the first point of contact for technical queries, both in person and online
- Diagnosing and resolving hardware, software and basic network issues
- Installing and configuring systems, software and devices
- Providing clear, step by step help for users who need support
- Logging and tracking issues, escalating where necessary
- Handling onboarding and offboarding processes for new joiners and leavers
- Managing access rights and system set up across departments
- Maintaining records of all IT assets and their current status
- Ensuring adherence to company policies around data protection and device security
What You'll Need
- At least 2 years of experience in an IT support or service desk role
- A degree in Computer Science or equivalent qualification
- Certifications in Microsoft or Cisco systems are a bonus
- Knowledge of PCs, laptops, Microsoft 365, SharePoint and VoIP
- Confidence managing LAN, VPN, PABX and basic network security
- Excellent time management and multitasking skills
- Clear written and spoken English
- A methodical, helpful and user first approach
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