IT Service Engineer

GTT COMMUNICATIONS INDIA PRIVATE LIMITED Job Description Position: IT Service Desk Engineer (L1 Level Support)

Pune Employment Type: Full-time (24x7 Support Timeline) Role Overview The IT Service Desk Engineer plays a critical role in supporting GTT’s IT infrastructure and ensuring smooth end-user computing operations.

This position requires broad technical knowledge across Windows Client/Server and MacBook OS support, networking, operating systems, Active Directory, SIP systems, and enterprise applications.

The engineer will provide frontline support, troubleshoot complex issues, and occasionally assist in system implementations under the guidance of senior engineers.

Candidates must be flexible to work in rotational shifts (24/7) and participate in on-call duty as required.

• Troubleshooting: Diagnose and resolve complex deployment and configuration issues.
• End-user support: Provide technical assistance for client computers, operating systems, and applications.
• System support: Perform OS imaging from Intune admin portal, software deployment, and system settings configuration, software compliance management.
• Windows/MacOS support: Deliver first-level support for Windows Client/Server environments, and MacOS support for end users.
• Asset management: Handle procurement, inventory, and lifecycle management of hardware/software.
• Documentation: Create and maintain SOPs, manuals, and troubleshooting guides.
• Networking: Configure and troubleshoot LAN/WAN connections.
• System evaluation: Test and assess new software or systems for deployment.
• On-site support: Provide deployment and troubleshooting assistance with remote guidance from senior engineers.
• Incident and Request Management: Answer user calls, emails, and chat messages quickly, Also - log, sort or assign, and prioritize incoming support tickets. GTT COMMUNICATIONS INDIA PRIVATE LIMITED