Director, Service Delivery

Leadership experience managing large-scale teams.

5 - 10 years’ experience in the IT industry with 5 years management experience.

5 years’ experience working with an international customer base and personnel.

5 years’ experience with connectivity services and SDWAN/security (Minimum 2 years).

Proven leadership and management skills with direct experience of Service Delivery.

Demonstrated ability to perform effectively under pressure, making informed decisions and managing escalations appropriately.

Proven senior-level customer engagement and escalation management experience.

Ability to motivate teams and build effective cross-functional relationships across global organisations.

Proven knowledge of process improvement and automation within delivery and operational environments.

Demonstrated success driving positive change through continuous process improvement initiatives.

Experience developing, implementing, and managing Key Performance Indicators (KPIs).

Proven experience of remote leadership and organisational change management.

Strong understanding of project management practices and delivery governance.

Proven cost management responsibility.

Experience working with AI, Machine Learning (ML), and Robotic Process Automation (RPA) initiatives.

Experience in Telecommunications, Technology, or complex B2B services environments.

Normal Office Hours. Remote with flexibility to travel as and when required for customer/team meetings.

At GTT, you’ll join a global, collaborative culture built around ownership, customer focus and continuous learning .

Adaptive mindset : We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.

Collective impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.

Customer ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.

You’ll have the opportunity to make a visible impact, grow your career and help shape how GTT delivers value to enterprise customers worldwide.