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IT Service Associate

BCGDV
Riyadh, KSA
Full Time
Entry
Field
3 months ago
Windows 10Mac OSMicrosoft Office 365SharePoint OnlineServiceNowZoom
Free

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Windows 10Mac OSMicrosoft Office 365
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Who We Are

  • Boston Consulting Group partners with leaders in business and society to tackle their most important challenges.
  • BCG was the pioneer in business strategy when it was founded in 1963.
  • Today, we help clients with total transformation, enabling organizations to grow and build competitive advantage.

What You'll Do

  • Provide a high level of customer service through on site technology support in home and office environments.
  • Support the BCG user community by providing tailored solutions for their technology while onsite in BCG offices, at client locations and at special events.
  • Prepare and deploy laptops (Windows and MacOS) for staff, including user profile configuration and data migration.
  • Coordinate the repair and maintenance of office printers, network and computing equipment with outside vendors.
  • Oversee and troubleshoot video conference and telecommunications systems (Zoom, MS Teams, WebEx).
  • Work on projects in an operational capacity for global and local initiatives.
  • Compile various reports including IT dashboard, inventory tracking, service assessments, mobile usage, hardware planning.
  • Troubleshoot and log technical issues via ServiceNow and analyze call data to identify improvement opportunities.
  • Achieve annual goals and objectives developed with IT Service organization and local management.

What You'll Bring

  • Broad experience in PC/laptop/Mac hardware, software, telecommunications, mobile devices, networking, and server administration.
  • Ability to diagnose problems and provide solutions and/or escalate to appropriate expertise.
  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff.
  • Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience.
  • WebEx/Zoom/MS Teams meeting setup and basic troubleshooting experience.
  • LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.
  • SCCM/Company Portal or imaging software experience.
  • WIFI troubleshooting experience.
  • Exposure to cloud technology.
  • VoIP experience.
  • Experience in working with international teams.
  • Experience or familiarity with AI powered tools (e.g., generative AI, copilots, automation platforms).

Desirable Skills

  • Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau and PowerBI, ChatGPT, Claude AI.
  • Experience using Slack, Trello and MS Teams.
  • Experience in training users in new technologies.

Working Environment

  • Shared office space.
  • Some lifting/moving equipment is required.
  • Occasional weekend work or out of hours work.

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