IT Program Delivery Support Manager

Job Purpose

Responsibilites

• Working relationship with Country business teams, e.g. working with OPS, GTWY, FINANACE, CS & COMMERCIAL teams to deploy EGAP solutions and achieve functional must-do’s and KPIs.
• Working relationship with Regional Program Management to channel requirement and/or change requests and planning Country deployments.
• Working relationships with ITSC’s (and other service providers) to priorities projects, review impact of service performance on issues and requests raised by external or internal customers.
• Manage the project and report regularly against the project plan to ensure visibility of project progress.
• Develop project plans, scope, key stakeholder requirements.
• Monitor investment cost, ensure adequate resources are available.
• Identify project costs and benefits.
• Produce project plans that define the purpose, scope, deliverables and success criteria for each project. Obtain agreement to these plans from all project sponsors.
• Produce or draft a project budget.
• Assemble project teams as appropriate from internal staff and outside vendors.
• Manage the projects according to agreed plans and budgets.
• Identify risks that could impact the completion of the project within budget and on time.
• Escalate issues as appropriate and ensure resolution.
• Complete project “Life Cycle” and ensure project sign off.
• Carry out post project reviews to identify if the originally determined benefits have been realized and take corrective or remedial action as appropriate.
• Manage internal regional or global workgroups to deliver country projects.
• Define the scope and goals of projects to meet the Region or Country’s objectives with the IT Programs Delivery Manager.
• Standardize service portfolio by aligning services offered as per the EGAP portfolio and guidelines.
• Create awareness of solutions and services amongst country business units
• Productize appropriate solutions (as per global direction) to reduce the time to market.
• Optimize business and operations processes via automation
• Manage the project team to ensure the identified project methodology is adhered to and deliverables are achieved.
• Foster cooperation and a strong customer-focused approach within the project team.
• Develop a high-performance service culture within the project team.

Requirements

• Strong technical background and understanding of business and operational processes.
• Good knowledge of telecommunications and networking.
• Ability to direct and influence other senior managers outside the direct line management structure to undertake activities and achieve project objectives.
• Excellent spoken and written English communication skills.
• Excellent presentation and facilitation skills.
• Recognized industry-standard Project Management methodologies (e.g. Prince 2/PMP)
• At least 5 years of multi-disciplined IT experience including:
• Experience in a large, sophisticated organization with high transaction/volume environment including the physical shipment of goods.
• Exposures to an IT department delivering IT strategies that are tied to business goals.
• In depth understanding of international standards such as ISO and ITIL.
• Energetic, enthusiastic, results oriented and driven by goal achievement with a strong focus on excellence and high-quality project delivery.
• Degree in Information Services (or equivalent)