Customs Clearance Manager
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Key skills for this role
About the Role
DHL Express seeks a Customs Clearance Manager to oversee customs clearance processes in Jeddah, ensuring legal compliance, optimizing operations, and managing a team. The role requires strong leadership and relationship-building with customs authorities to improve clearance capabilities.
Key Skills for This Role
Responsibilities
- Manage and optimize customs clearance processes for all shipments
- Ensure legal compliance with customs regulations and review KPIs weekly
- Develop strong relationships with customs authorities to improve clearance capabilities
- Lead, motivate, and engage the customs team
- Manage 3rd party provider staff and ensure compliance
Requirements
- Experience in customs clearance or logistics management
- Knowledge of Saudi customs regulations and GCC rules
- Leadership and team management skills
- Ability to manage KPIs and drive operational improvements
Full Job Posting
Job Purpose
- To manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW.
- Management of the facility department, ensure adherence to all relevant quality standards.
- Ensure customs operational activities reach business (transit times), service & cost objective levels.
- Ensure legal compliance with customs regulations and review KPI on weekly basis.
- Work closely with senior management team of DHL Express and ensure development both self and within the department.
- Actively lead, motivate, and engage people.
- Always ensure execution in the best interests of DHL customers and operational departments.
- Effectively manage 3rd party provider staff and compliance as necessary.
- Execute effectively changes to legal compliance and keep strong relationships with authorities.
- Develop strong relationships with the customs authorities with a view to improve clearance capabilities and efficiencies.
Key Tasks & Accountabilities
- Communicate and forward strategic and essential information to all customs employees.
- Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Saudi Customs and GCC.
- Create a positive workplace – a First Choice for employees.
- Keep track of KPIs and productivity and use this information to develop business regarding improve service quality and productivity.
Overall goals/Typical measures
- Clearance On Arrival – COA
- Bond Outstanding – BOS
- Customs Cost per Non Doc Shipment.
- Non Doc shipments Per Customs FTE (Per Day)
- Unauthorized releases
- Customs Fines & Penalties
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