IT Operations Administrator
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Key skills for this role
About the Role
Dautom seeks an experienced IT Operations Administrator to manage day-to-day IT operations, end-user services, and infrastructure administration in Sharjah.
Key Skills for This Role
Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, scanners, IP telephony, mobile devices, and AV equipment
- Install, configure, and deploy end user hardware and standard licensed software
- Administer Active Directory, including user account management, group policy, MFA, and conditional access
- Manage Microsoft 365 administration, Intune, SCCM, and endpoint management
- Manage the full IT asset lifecycle, maintaining hardware and software inventory records
- Support endpoint security solutions including antivirus, anti malware, and anti spam tools
- Log, track, and resolve incidents and service requests within SLA thresholds using ITSM tools
- Prepare technical documentation, user guides, and service improvement plans
Requirements
- Minimum 5+ years of experience in IT operations, desktop/end user support, or systems administration
- Strong hands on experience with Windows OS, Microsoft 365, Active Directory, and endpoint management tools
- Proven experience in IT asset management, CMDB maintenance, and vendor coordination
- Working knowledge of networking fundamentals (LAN/WAN, VPN, switches, connectivity troubleshooting)
- Experience working within an ITIL aligned service management framework
- Bachelor's degree in Information Technology, Computer Science, or related discipline
- ITIL Foundation (v4 preferred)
- Microsoft Certified: MCSE / MCSA or equivalent
- Fluency in English; Arabic language skills are an advantage
Full Job Posting
Job Summary
- We are seeking an experienced IT Operations Administrator to manage and support day to day IT operations, end user services, and infrastructure administration within a fast paced enterprise environment.
Key Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, scanners, IP telephony (VOIP), mobile devices, tablets, and audio visual equipment.
- Install, configure, and deploy end user hardware and standard licensed software, including OS imaging and mass deployment.
- Diagnose and resolve hardware, software, and connectivity issues across Windows, macOS, iOS, and Android platforms.
- Provide remote support using tools such as Microsoft Remote Desktop, TeamViewer, AnyDesk, and Microsoft Teams.
- Support meeting rooms, digital signage, and AV/conferencing solutions.
- Administer Active Directory, including user account creation/deletion, OU and group policy management, MFA, conditional access, and password resets.
- Manage Microsoft 365 administration, Microsoft Intune / MDM, and endpoint management via SCCM.
- Support file servers, print servers, OneDrive, and email services.
- Apply security upgrades, patches, and updates across all workstations and endpoints.
- Manage the full IT asset lifecycle, maintaining accurate hardware and software inventory records.
- Maintain and update the Configuration Management Database (CMDB) and IT asset management (ITAM) tools.
- Conduct periodic audits, stock verification, and reconciliation to ensure data accuracy.
Required Qualifications & Experience
- Minimum 5+ years of experience in IT operations, desktop/end user support, or systems administration.
- Strong hands on experience with Windows OS, Microsoft 365, Active Directory, and endpoint management tools.
- Proven experience in IT asset management, CMDB maintenance, and vendor coordination.
- Working knowledge of networking fundamentals (LAN/WAN, VPN, switches, connectivity troubleshooting).
- Experience working within an ITIL aligned service management framework.
Technical Skills
- Operating Systems: Windows 10/11, Windows Server, macOS, Linux (basic), iOS/Android.
- Microsoft Stack: Microsoft 365 / O365 administration, Active Directory, Intune, SCCM, Group Policy.
- ITSM/ITAM Tools: Jira, ServiceNow, BMC Remedy, ManageEngine, HPSM.
- Security: Antivirus / anti malware (e.g. Trend Micro, McAfee), patch management, endpoint protection.
- Support Tools: Remote Desktop, TeamViewer, AnyDesk, Microsoft Teams.
Certifications
- ITIL Foundation (v4 preferred).
- Microsoft Certified: MCSE / MCSA (Windows Server, Office 365) or equivalent.
- Cisco Certified Network Associate (CCNA) — preferred.
- CompTIA A+ / Network+ / Security+ — preferred.
- Certified Ethical Hacker (CEH) — advantageous.
Educational Qualifications
- Bachelor's degree in Information Technology, Computer Science, Electronics & Communications Engineering, or a related discipline.
Key Competencies & Soft Skills
- Strong analytical, troubleshooting, and problem solving abilities.
- Excellent communication and customer service orientation.
- Ability to manage multiple priorities and work under pressure.
- Strong documentation, organisational, and time management skills.
- Fluency in English; Arabic language skills are an advantage.
Salary
- Salary up to 1380 AED Per month
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