IT Officer
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Key skills for this role
About the Role
Provide technical support, manage IT services, maintain infrastructure, and ensure data protection; requires a Bachelor in Computer Engineering and relevant certifications.
Key Skills for This Role
Full Job Posting
Overview
- Provide first-line technical support to users by diagnosing and resolving hardware, software, and network-related issues efficiently.
- Install, configure, and maintain IT peripherals such as laptops, desktops, printers, and related devices in compliance with company policies.
- Manage and support Microsoft Office 365, Active Directory, DNS, and DHCP services to ensure smooth IT operations.
- Monitor systems, networks, and equipment performance to identify malfunctions, analyze faults, and implement timely corrective actions.
- Perform routine preventive maintenance, health checks, and monitoring of IT infrastructure to ensure network security and minimize downtime.
- Maintain accurate documentation of IT assets, troubleshooting activities, fixes, procedures, and technical recommendations.
- Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up.
- Configure and manage backup solutions, including Synology backup systems, to ensure data protection and recovery readiness.
- Design, deploy, and improve IT service delivery processes in alignment with corporate guidelines, SLA requirements, and business objectives.
- Liaise with clients and Group IT teams to gather requirements, support infrastructure improvements, and proactively maintain reliable IT services.
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