IT Manager

Overview

Responsibilities

• Manage and maintain office network infrastructure, including internet connectivity, WiFi access points, switches, and routers to ensure reliable and high performance connectivity.
• Oversee physical security systems including CCTV cameras, access control systems, and visitor management to ensure a safe and secure workplace.
• Administer and maintain the office firewall, VPN configurations, and network security policies to protect company data and systems.
• Coordinate with ISPs and other third party vendors to ensure service continuity, negotiate contracts, and resolve issues promptly.
• Manage hardware assets including laptops, desktop computers, monitors, printers, peripherals, and other office equipment, covering procurement, setup, maintenance, and retirement.
• Provide daily IT support to office colleagues, troubleshooting hardware, software, and connectivity issues with a solutions first attitude.
• Maintain and enforce IT policies and procedures, including user access controls, device management, and data security standards.
• Work closely with the SOC Analyst to adapt and implement required security measures for internal hardware and software security.
• Plan and execute IT infrastructure upgrades and improvements in alignment with company growth.
• Manage vendor relationships professionally, ensuring SLAs are met and value is delivered.
• Keep accurate records of IT assets, licenses, warranties, and service agreements.

Requirements

• 5+ years of hands on experience in IT management, IT operations, or a similar role, preferably in a fast paced or startup environment.
• Proven experience managing office network infrastructure, including WiFi access points, switches, routers, and firewalls.
• Hands on experience with CCTV systems, access control platforms, and physical security technologies.
• Solid understanding of firewall management, VPN setup and administration, and network security best practices.
• Experience working with ISPs and managing service level agreements and escalations.
• Proficiency in managing and supporting hardware assets: laptops, desktops, printers, monitors, and peripheral devices.
• Strong vendor management skills, comfortable negotiating, coordinating, and holding vendors accountable.
• Excellent communication skills with the ability to explain technical concepts clearly to non technical colleagues.
• Highly organized, self driven, and capable of juggling multiple priorities without missing a beat.
• A collaborative mindset and strong alignment with our values: ownership, curiosity, and making things better.
• Nice to Have:
• Familiarity with MDM (Mobile Device Management) platforms such as Jamf or Intune.
• Experience with IT ticketing systems and asset management tools.
• Basic knowledge of cybersecurity principles and compliance frameworks (e.g., ISO 27001, SOC2).
• Experience supporting hybrid or remote office setups.
• Relevant certifications such as CompTIA Network+, CompTIA A+, CCNA, or equivalent.