IT Manager
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Key skills for this role
About the Role
AppliedAI seeks an IT Manager to lead internal IT operations, infrastructure, and enterprise systems across UAE and APAC offices. This hands-on leadership role involves managing IT support, security, vendor relationships, and driving AI/automation initiatives.
Key Skills for This Role
Responsibilities
- Own and drive end to end IT operations across UAE and APAC offices
- Ensure high availability, performance, and reliability of IT systems and services
- Manage corporate IT infrastructure including networks, end user devices, audio/video, and internal systems
- Oversee IT support (L1/L2/L3) including remote support for APAC teams
- Manage onboarding and offboarding processes across regions
- Drive adoption of AI and automation across IT and business operations
- Implement and enforce IT security policies and controls
- Manage IT vendors, procurement, and licensing across regions
- Establish and maintain IT policies, standards, and procedures
- Build, mentor, and lead a high performing IT function
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field
- 7+ years of experience in IT operations / infrastructure with leadership responsibility
- Proven hands on IT leadership in a fast paced or scaling environment
- Experience managing multi location IT environments (UAE + APAC preferred)
- Strong technical knowledge of networks, systems, endpoint management, identity & access management, and cybersecurity fundamentals
Full Job Posting
Role Overview
- AppliedAI is seeking an IT Manager to lead and manage internal IT operations, infrastructure, and enterprise systems.
- This is a hands on leadership role requiring both strategic oversight and active involvement in day to day IT operations within a fast paced, advanced technology startup environment.
- The role will primarily support UAE operations while also overseeing IT needs for APAC office(s).
IT Operations & Infrastructure
- Own and drive end to end IT operations across UAE and APAC offices
- Ensure high availability, performance, and reliability of IT systems and services
- Manage corporate IT infrastructure including networks (LAN/WAN/WiFi), end user devices, audio/video, and internal systems
- Act as the primary escalation point for critical IT issues and incidents
End User & Workplace Technology
- Oversee IT support (L1/L2/L3), including remote support for APAC teams
- Manage onboarding and offboarding processes across regions
- Ensure seamless operation of workplace tools (email, collaboration platforms, identity & access)
- Continuously improve end user experience and IT service delivery
Driving AI, Automation, & Innovation
- Drive adoption of AI and automation across IT and business operations to improve efficiency and reduce manual work
- Continuously identify and implement innovative, AI driven solutions to modernize systems and enhance overall performance
Security & Compliance
- Implement and enforce IT security policies and controls
- Manage endpoint security, access controls, and data protection practices
- Drive security awareness and best practices across the organization
Vendor & Asset Management
- Manage IT vendors, procurement, and licensing across regions
- Maintain hardware and software inventory and lifecycle management
- Optimize vendor performance, contracts, and IT spend
IT Governance & Processes
- Establish and maintain IT policies, standards, and procedures
- Implement and manage incident, problem, and change management processes
- Drive ITIL aligned best practices and continuous improvement
Collaboration with Platform Engineering
- Partner with engineering teams on corporate tooling, access management, and operational needs
- Support internal systems and environments required for effective collaboration
Team Leadership
- Build, mentor, and lead a high performing IT function
- Operate as a hands on leader (player coach), balancing execution with leadership
- Define and track SLAs, KPIs, and service quality standards
Required Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 7+ years of experience in IT operations / infrastructure, with leadership responsibility
- Proven experience in a hands on IT leadership role within a fast paced or scaling environment
- Experience managing multi location IT environments (UAE + APAC preferred)
- Strong technical knowledge of networks, systems, endpoint management, identity & access management, cybersecurity fundamentals
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