taleo
IT Helpdesk Analyst
DMC Mining Services
Vaughan, CAN
Contract
Mid · 3+ years experience
Onsite
CAD 24-31 hourly / hour
Discovered 2 weeks ago
Microsoft Windows ServersMicrosoft WindowsMicrosoft Office 365AutodeskActive DirectoryHelpDesk Plus
Free
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Microsoft Windows ServersMicrosoft WindowsMicrosoft Office 365
Key Skills for This Role
Microsoft Windows ServersMicrosoft WindowsMicrosoft Office 365AutodeskActive DirectoryHelpDesk Plus
Full Job Posting
Responsibilities
- Support our desktop products and services on an ongoing basis, including mobile platforms and other peripherals; and • Provide input into the evaluation of products to improve the IT infrastructure and the desktop experience. • Support remote users and multiple office or site locations as required in Sudbury area – driving might be required. • Set up and configure desktop and notebook PCs, mobile devices, and peripherals. • Ensure new hires have required system access, including user accounts, printers, VPN, and mobile devices prior to start dates. • Maintain accuracy of access and device assignments. • Acts as support in setting up and provisioning Desktop and Notebook PC’s and other related systems, as well as mobile devices (e.g. iPhone, and Windows and iOS Tablets). • Ensures that account creation, printer(s), mobile devices, and VPN access are set up for new hires before their start date. • Supports DMC staff with IT issues and liaise with 3rd party technical support. • Hands on support of the user desktop environment including Windows 11, Microsoft Office 365, MS Teams, SharePoint, Autodesk Products etc. • Works with Active Directory, MS 365 admin center, MS Exchange Online etc. • Work and supports ticketing system such as HelpDesk Plus or ServiceNow. • Performs system backup, monitoring, and recovery. Participate in disaster recovery testing procedures, using various backup systems. • Participates in adhering to and developing corporate standards for selection of hardware and software to optimize standardization, efficiency and performance. • Provides some on-the-job training to new and existing employees. • Work with the IT Manager to define project and operational needs and prioritize accordingly. • Work with IT staff at Corporate and Operations sites to implement, enhance and monitor corporate IT services and initiatives (i.e. email, MS teams, desktop management, etc.).
Qualifications
- Formal Education in Information Systems, Computer Science or equivalent; Bachelor’s Degree in Computer Science or a business-related field is preferred. • 3-5 years IT experience working in an enterprise environment with an emphasis in user support and infrastructure administration (physical and virtual). • Strong oral and written communication and customer service skills. • A highly organized individual and strong documentation skills. • Ability to maintain confidentiality regarding the information processed, stored or accessed on the network. • Able to problem solve and quickly provide a “Plan B” alternate solution when circumstances require it. • Ability to prioritize tasks in a busy, fast paced, dynamic environment. • Responsibilities may require evening and weekend work in response to system support. • Must have a valid driver's license and own mode of transportation for occasional travel to various sites (within Ontario). • Experience with the following systems/processes: o Microsoft Windows Servers (2016 R2 and above), and desktop clients (Windows 10 and 11). o Administration of Active Directory, DHCP, DNS, Exchange, MS Teams, client FortiClient VPN, and patch management. o SharePoint design and administration. o Securing client end-point devices, using anti-virus and malware tools, personal firewall and data encryption. o Proficient at using desktop management tools, such as imaging and hardware/software inventory management. o Use of remote access tools such as TeamViewer. o Knowledge of Fortinet Firewalls and Switches would be an asset. o Knowledge of SQL server, VMware, Veeam Backup would be an asset.
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