IT Helpdesk Administrator
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Key skills for this role
Role Overview
The HR Helpdesk Administrator handles day-to-day HR services helpdesk operations.
The role provides first-level support, resolves or routes technical problems, and monitors requests through completion.
Key Skills for This Role
Full Job Posting
Job Objective
The HR Helpdesk Administrator handles day-to-day HR services helpdesk operations.
The role provides first-level support, resolves or routes technical problems, and monitors requests through completion.
Key Accountabilities
- Operate the HR services helpdesk and provide basic HR support.
- Troubleshoot reported issues or escalate complaints and requests to support engineers or relevant IT functions.
- Maintain and monitor request logs and follow up on received requests.
- Manage escalations, customer feedback, statements, and reports.
Minimum Qualifications
- A bachelor's degree is required.
- Three to five years of experience in HR support or helpdesk operations is required.
Job-Specific Skills
- Working knowledge of desktop hardware, operating systems, software applications, and network troubleshooting.
- Strong knowledge and experience in ITIL service desk implementation and performance tuning.
- Good knowledge of computers and operating systems.
- Ability to learn and adopt new organizational networks.
- Communication, customer support, analytical, planning, and procedure-development skills.
Workplace
- Work location is in person in Doha, Qatar.
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