IT Help Desk Support
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Key skills for this role
Key Skills for This Role
Full Job Posting
Required Skills
- Five years of experience is required.
- Strong troubleshooting skills across hardware, software, and networks are required.
- Good understanding of Microsoft 365, Outlook, Teams, Windows OS, and other Microsoft 365 applications is required.
- Excellent communication and a customer service mindset are required.
- Familiarity with helpdesk tools and ticketing platforms is required.
- Ability to work under pressure and prioritize issues based on business impact is required.
- Knowledge of security frameworks and tools is required.
Support and Asset Duties
- Troubleshoot user hardware, software, and network issues and communicate status, progress, and resolution.
- Provide consistent quality of service with minimal escalations.
- Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices.
- Maintain inventory of IT assets, accessories, and spares.
- Manage printers and meeting room technology.
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