IT Field Support Technician
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Key skills for this role
About the Role
Starlink Qatar seeks an IT Field Support Technician to provide first- and second-level support for desktops, laptops, and peripherals, with a focus on end-user support and asset management.
Key Skills for This Role
Responsibilities
- Provide first and second level support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, network, and application issues
- Install, configure, and maintain Windows/macOS systems and approved applications
- Support video conferencing tools, printers, and office IT equipment
- Resolve incidents and service requests within defined SLA timelines
- Log, track, and document issues in the ticketing system
- Assist with onboarding and offboarding, including device setup and retrieval
- Coordinate with vendors for repairs, replacements, and warranty claims
- Ensure compliance with IT policies, security standards, and best practices
- Provide remote support for offsite or hybrid users
- Escalate complex issues when necessary
- Support IT asset tracking and inventory processes
Requirements
- Minimum 5 years of IT experience, including at least 3 years in IT Service Management or End User Support
- Bachelor's degree in IT, Computer Science, Engineering, or related field
- Valid driver's license
- Proven experience supporting VIP or executive users
- Strong knowledge of Windows environments
- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting
- Experience with ticketing systems and Managed Print Services
- Understanding of endpoint security tools, antivirus, and MFA
- Microsoft Certified: Modern Desktop Administrator (preferred)
- ITIL or equivalent IT Service Management certification (preferred)
Full Job Posting
Role Overview
- This role is ideal for a hands on IT professional who thrives in a fast paced environment, enjoys solving technical issues, and is committed to delivering excellent end user support.
Key Responsibilities
- Provide first and second level support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, network, and application issues
- Install, configure, and maintain Windows/macOS systems and approved applications
- Support video conferencing tools, printers, and office IT equipment
- Resolve incidents and service requests within defined SLA timelines
- Log, track, and document issues in the ticketing system
- Assist with onboarding and offboarding, including device setup and retrieval
- Coordinate with vendors for repairs, replacements, and warranty claims
- Ensure compliance with IT policies, security standards, and best practices
- Provide remote support for offsite or hybrid users
- Escalate complex issues when necessary
- Support IT asset tracking and inventory processes
Required Skills
- Strong knowledge of Windows environments
- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting
- Experience with ticketing systems and Managed Print Services
- Understanding of endpoint security tools, antivirus, and MFA
- Strong communication and customer service skills
- Ability to prioritize tasks and work under pressure
- Solid problem solving and analytical skills
Qualifications and Experience
- Minimum 5 years of IT experience, including at least 3 years in IT Service Management or End User Support
- Proven experience supporting VIP or executive users
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field
- Microsoft Certified: Modern Desktop Administrator (preferred)
- ITIL or equivalent IT Service Management certification
Additional Requirement
- Valid driver’s license (mandatory)
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