paycor
IT FIELD ENGINEER - TIER 2 (On-Site)
CDS Office Technologies
Springfield, USA
Full-time
Entry · 2+ years experience
Onsite
USD 42500-67000 yearly / year
Discovered 1 weeks ago
Windows ServerMicrosoft 365Active DirectoryEntra IDExchange OnlineHyper-V
Free
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Windows ServerMicrosoft 365Active Directory
Key Skills for This Role
Windows ServerMicrosoft 365Active DirectoryEntra IDExchange OnlineHyper-V
Full Job Posting
- Competitive salary of $42,500 - $67,000 , based on experience and qualifications
- Company-provided vehicle
- Medical, dental, vision, and life insurance
- 401(k) retirement plan
- Paid holidays
- Paid time off (PTO)
- Cell phone reimbursement
- Ongoing training and professional development opportunities
- Provide onsite and remote support for client IT infrastructure, hardware, software, and cloud environments
- Troubleshoot and resolve issues involving Windows Server, Microsoft 365, Active Directory, Entra ID, networking, virtualization, and cybersecurity solutions
- Install, configure, upgrade, and maintain servers, workstations, networking equipment, and business applications
- Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and Entra IDDeploy, configure, and maintain virtualization platforms including Hyper-V
- Configure and troubleshoot firewalls, switches, wireless networks, VPN connectivity, DNS, DHCP, and other network infrastructure components
- Support endpoint security, email security, backup, disaster recovery, and business continuity solutions
- Perform preventative maintenance, environment assessments, and system audits to ensure optimal performance and security
- Participate in infrastructure, cloud, networking, and cybersecurity projects for client environments
- Assist with Microsoft 365 migrations, server replacements, network upgrades, and security initiatives
- Document technical work, update service tickets, maintain client records, and contribute to internal documentation
- Collaborate with the IT Support Engineering Team, fellow engineers, project managers, and account management teams to resolve complex issues efficiently
- Develop trusted client relationships through exceptional customer service and communication
- Participate in an on-call rotation and provide emergency support when required
- Assist sales and account management teams with occasional technical discovery meetings, solution discussions, and pre-sales opportunities
- Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience
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