IT Director
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Role Overview
The Multifamily IT Director will be the on-site team resource for multifamily software implementation and maintenance needs.
The role includes training, vendor management during new system installations, and troubleshooting down systems.
The role will serve as a subject matter expert for multifamily building technology software and integrated hardware.
The IT Director reports directly to the COO.
Key Skills for This Role
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About Flow
Flow is a real estate company, technology platform, and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.
The company focuses on flexible, connected living experiences and resident-centered communities.
About the Role
The Multifamily IT Director will be the on-site team resource for multifamily software implementation and maintenance needs.
The role includes training, vendor management during new system installations, and troubleshooting down systems.
The role will serve as a subject matter expert for multifamily building technology software and integrated hardware.
The IT Director reports directly to the COO.
Responsibilities
- Apply multifamily software knowledge and quickly master new software used in the space.
- Ensure property staff use systems as intended and support upgrades, implementations, integrations, maintenance, validation, and release testing.
- Identify technology requirements, business or residential opportunities, gaps, pain points, and inefficiencies.
- Provide technical support and initial troubleshooting to on-site teams.
- Conduct and modify training programs for in-house and vendor products through in-person and web-conferencing delivery.
- Create standard operating procedures and serve as a subject matter expert on building systems.
Ideal Background
- 5-10 years of experience in the multifamily residential property management industry.
- Bachelor's or associate's degree, or completion of technical courses related to telecommunications, is required.
- Experience or knowledge in property management software such as Yardi, RealPage, Entrata, CRM, screening, and resident applications.
- Ability to work unsupervised and manage time and workload effectively.
- Excellent written, verbal, and customer service skills with effective communication across organizational levels.
Why Join Flow
- The role offers a growth opportunity with a company shaping residential living in the Middle East.
- The position provides an opportunity to help build an international community and influence residential living experiences.
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