IP Claims Consultant, Aware

A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Independently manage a portfolio of TPD and IP claims end-to-end

Assess, analyse, calculate and finalise claims payments

Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer

Provide exceptional customer service in accordance with our philosophy, policy and claims procedures

Participate in case conferences, peer case discussions, and instructing third party service providers

Life insurance claims management experience within Group policy - IP and/or TPD claims experience is ideal OR;

Workers Compensation or Return to Work claims management experience with an Allied Health background

Strong analytical, problem-solving & time-management skills

Excellent communication & empathy to support customers during challenging times.

Solid understanding of injuries, illnesses and treatment

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

Reconciliation Advocates – Read our Innovate Reconciliation Action Plan .

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.