Claims Change Manager

• Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

At TAL, we’re supported to live our best lives.

With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone.

We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving.

Together, we face challenges and grow stronger.

We connect to include, celebrate, reward, and recognise each other.

At TAL, this role is central to helping our Claims business successfully navigate change that improves outcomes for customers and partners.

By connecting people, priorities and initiatives, the role ensures change is delivered thoughtfully, adopted effectively and aligned to our strategic goals.

Working across a dynamic and evolving environment, you'll help bring new ways of working to life, strengthen business readiness and support continuous improvement.

It’s a meaningful opportunity to shape positive change that helps TAL deliver on its purpose of protecting Australians and giving them confidence for the future.

In this role you will:

• Lead the coordination and prioritisation of change initiatives across the Claims portfolio.
• Assess business impacts and risks to support informed decision-making and successful outcomes.
• Drive business readiness and adoption of new systems, processes and ways of working.
• Partner with stakeholders to align change delivery with business priorities, capacity and objectives.
• Enable sustainable change through targeted engagement, communication and support strategies.
• Strengthen change governance, visibility and continuous improvement across Claims operations.
• Bring experience delivering change on complex transformation, integration or systems-related initiatives.
• Build trusted relationships and influence stakeholders at all levels to drive engagement and adoption.