Claims Change Analyst

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times.

Alongside our partners, you’ll contribute to meaningful work that makes a difference.

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done.

Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.

We also do what’s right by giving back.

Through volunteering, championing equity, health, and sustainability, we actively support our community.

At TAL, this role helps shape the successful delivery of change across our Claims business, ensuring our people are supported to adopt new ways of working that improve outcomes for customers.

Working at the intersection of business, technology and transformation, the role helps turn strategic initiatives into meaningful, lasting improvements.

By building readiness, supporting change adoption and strengthening how change is delivered across Claims, this role contributes to TAL’s purpose of protecting Australians and giving them confidence that support will be there when they need it most.

In this role you will:

• Analyse change initiatives to identify impacts, risks and stakeholder needs.
• Build strong stakeholder relationships to support successful change delivery and adoption.
• Coordinate change readiness activities that prepare teams for new ways of working.
• Develop clear communications and support materials that enable understanding and engagement.
• Support leaders with insights and tools that drive effective, people-led change.
• Monitor business readiness and change impacts to strengthen implementation outcomes.
• Bring experience in project, program or change delivery, ideally within insurance or financial services.
• Build strong stakeholder relationships and collaborate effectively to achieve shared outcomes.