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Integrations Operations Engineer

FELICIS
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Software engineeringTechnical support engineeringWeb servicesAPIsIntegrationsTroubleshooting and debugging
Free

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Software engineeringTechnical support engineeringWeb services
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Team Overview

The Integrations Operations Engineering team resolves financial integration issues, improves data reliability and quality, and builds new integrations.

The team combines engineering, product and customer understanding, data analysis, and direct relationships with financial institutions and platforms.

The role contributes to reliable connectivity so customers can support expanding financial-services use cases.

What You Will Do

  • Investigate high-impact integration issues, write tested code, deploy changes to production, and monitor for regressions.
  • Prioritize issues by customer impact and help improve the team's business-value-based prioritization model.
  • Diagnose partner-side issues, create reproducible cases, and drive resolution with financial institutions or platforms.
  • Apply mitigations through tooling, configuration changes, and external outreach.
  • Participate in code review, own integration code, and handle escalations from internal teams.
  • Meet best-effort SLAs for business-critical issues and communicate clearly during urgent work.
  • Triage and audit the issue backlog while improving team processes and tooling.
  • Occasionally build new integrations and rotate through integrations on-call to maintain uptime.

What Excites Us

  • At least 1.5 years in a highly technical role, such as software engineering, technical support engineering, or a similar hands-on technical function.
  • Experience developing web services and APIs or clients and integrations that interface with them.
  • Strong troubleshooting, debugging, customer empathy, analytical problem-solving, and technical communication skills.
  • A proven ability to improve processes and resolve a high volume of technical issues with quality and speed.
  • Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang is advantageous.

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