Installation & Upgrade Specialist
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Key skills for this role
About the Role
Responsibilities Contributing to the implementation of IDS solutions utilizing the Software Suite. Owning technical deliverables during the entire lifecycle of the projects. Eng.
Key Skills for This Role
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Responsibilities
- Contributing to the implementation of IDS solutions utilizing the Software Suite.
- Owning technical deliverables during the entire lifecycle of the projects.
- Engaging throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades, and participating in decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
- Working closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
- Making standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process.
- Being responsible for go-live readiness and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients to ensure customer satisfaction.
Required Qualifications
- Bachelor's degree from an accredited university or college,
- Experience in the Services & Digital Customer Support environment.
- Ability to work with and communication effectively with diverse stakeholders.
- Demonstrated customer service experience in a clinical environment.
- Experience managing large scale projects, meeting or exceeding deadlines; IT or installation experience is required.
- Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.
- Experience with operating systems: Windows Server, Linux.
- Strong computer skills.
- Fluency in English and at least one additional regional language (Polish, or Arabic). Proficiency in more than two languages is highly valued.
Desired Characteristics
- Ability to communicate complex technical topics in a customer friendly manner.
- Ability to work effectively in fast paced and challenging environments.
- Networking & Integration: DICOM, IHE, HL7, FHIR
- Web technologies knowledge.
- Experience in healthcare environments, particularly radiology or nuclear medicine departments.
- Willingness to travel up to 10 15%.
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