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The City of Phoenix Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. A host of advisory and governing bodies of residents as well as elected officials provide oversight as the city grows and needs to arise. The process is governed through the development and enforcement of city codes and ordinances.
The Planning & Development Department is seeking a customer focused Engineering Technician to join the Inspections Communication Call Center team. The Engineering Technician is responsible for providing general information to customers regarding department policies, procedures, codes, and ordinances related to Inspections and the Planning & Development Department. This position also assists the public with project-related processes and information for building permits.
The Engineering Technician role requires strong communication skills to deliver excellent customer service in a fast-paced environment. Additional responsibilities include remaining in a designated work area from 8:00 a.m. to 5:00 p.m., performing accurate data entry into department databases, responding to emails from customers and other City departments with minimal errors, working independently, and exercising sound judgment.
Excellent verbal communication skills and a desire to effectively listen and resolve customer concerns in a fast-paced public setting.
Ability to: Multi-task in a fast-paced environment and remain in a sitting position for extended periods of time. Complete assigned tasks using knowledge and resources with limited direct supervision. Complete data entry according to the required permit into KIVA or SHAPE Phoenix database. Produce written documents or e-mails without spelling, grammar, or punctuation errors. Work cooperatively with other employees, the general public, and related organizations. Handle complex customer service requests.
Multi-task in a fast-paced environment and remain in a sitting position for extended periods of time.
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More from this employer
Phoenix, USA
Phoenix, USA
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Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Phoenix, USA
Complete assigned tasks using knowledge and resources with limited direct supervision.
Complete data entry according to the required permit into KIVA or SHAPE Phoenix database.
Produce written documents or e-mails without spelling, grammar, or punctuation errors.
Work cooperatively with other employees, the general public, and related organizations.
Handle complex customer service requests.
Advanced proficiency in Microsoft Office applications.
Recruitment closes September 14, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
Job interviews may be held by video or audio conference.
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If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
Engineering Tech, JC:19230, ID# 62775, 09/07/26, USM, SG, Benefits:003
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
City of Phoenix is a municipal government serving residents with public safety, infrastructure, utilities, transportation, and services.
Visit company websiteJobs and hiring trendsUSD 21.44-33.27 hourly / hour
Full-time
Entry · 1+ years experience
Onsite
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