paycor
Inside Sales Representative
mSupply
Remote, USA
Full-time
Entry · 2+ years experience
Remote
Discovered 1 weeks ago
Free
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Essential Job Duties
- Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
- Processes customer requests for pricing, information, and availability regarding products.
- Processes customer orders for products both in stock and special order.
- Identifies, researches, and resolves customer issues using the computer system.
- Responsible for following up on customer inquiries not immediately resolved.
- Provides customers with product and service information and promotes Up-selling products and services.
- Responsible for completing call logs and reports.
- Research billing issues.
- Raise awareness and communicate with management of trends in customer calls.
- Coaches’ customers how they can utilize computer systems to assist in resolving problems.
- Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
- Other duties as assigned.
Qualifications
- High School Diploma or GED equivalent
- 2 years prior call center experience in a related field, with similar computer requirements
- Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
- Aptitude for mathematical operations and numerical analysis.
Physical Requirements
- This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:
- Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
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