Inside Sales Officer - UAE National
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Key skills for this role
About the Role
Etihad Airways seeks a driven Inside Sales Officer to drive early-stage sales activity, qualify leads, and convert them into revenue-generating accounts. The role involves outbound prospecting, managing B2B accounts, and using Salesforce CRM.
Key Skills for This Role
Responsibilities
- Drive new business generation through outbound prospecting (calls, email, virtual channels)
- Qualify leads and convert them into sales opportunities and active accounts
- Manage a portfolio of low touch B2B accounts, driving activation, engagement, and upsell
- Execute structured outreach campaigns across multiple lead sources
- Deliver against key KPIs including lead response time, conversion ratios, and revenue per account
- Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
- Promote and sell commercial offers, private fares, and incentive campaigns
- Identify trends and share insights with stakeholders
- Reactivate dormant accounts by analysing historical activity and re engaging
- Escalate high value opportunities to Field Sales with full context
- Support onboarding of new accounts, including access setup and system enablement
Requirements
- Bachelor’s degree in Business, Sales, or related field
- Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
- Strong experience in lead generation, nurturing, and conversion
- Hands on experience with CRM systems (Salesforce preferred)
- Excellent communication, negotiation, and influencing skills
- Strong commercial awareness and ability to identify revenue opportunities
Full Job Posting
Synopsis
- We are looking for a driven and results oriented Inside Sales Officer to join our commercial team.
- This role plays a critical part in driving early stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue generating accounts.
Accountabilities
- Drive new business generation through outbound prospecting (calls, email, virtual channels)
- Qualify leads and convert them into sales opportunities and active accounts
- Manage a portfolio of low touch B2B accounts, driving activation, engagement, and upsell
- Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries)
- Deliver against key KPIs including lead response time, conversion ratios, revenue per account
- Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
- Promote and sell commercial offers, private fares, and incentive campaigns
- Identify trends (customer objections, pricing, competitors) and share insights with stakeholders
- Reactivate dormant accounts by analysing historical activity and re engaging with targeted propositions
- Escalate high value opportunities to Field Sales with full context to ensure seamless handover
- Support onboarding of new accounts, including access setup and system enablement
Qualifications
- Bachelor’s degree in Business, Sales, or related field
- Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
- Strong experience in lead generation, nurturing, and conversion
- Hands on experience with CRM systems (Salesforce preferred)
- Excellent communication, negotiation, and influencing skills
- Strong commercial awareness and ability to identify revenue opportunities
Additional Information
- Etihad Airways is the UAE’s national airline, shaping the future of global aviation from Abu Dhabi.
- The company is driving its 'Journey 2030' ambition to double fleet, expand network, and grow people.
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