Inside Sales Officer - UAE National
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Key skills for this role
About the Role
Etihad Airways is looking for a driven Inside Sales Officer to drive early-stage sales activity, qualify leads, and convert them into revenue-generating accounts. The role involves outbound prospecting, managing a portfolio of B2B accounts, and executing outreach campaigns.
Key Skills for This Role
Responsibilities
- Drive new business generation through outbound prospecting (calls, email, virtual channels)
- Qualify leads and convert them into sales opportunities and active accounts
- Manage a portfolio of low touch B2B accounts, driving activation, engagement, and upsell
- Execute structured outreach campaigns across multiple lead sources
- Deliver against key KPIs including lead response time, conversion ratios, and revenue per account
- Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
- Promote and sell commercial offers, private fares, and incentive campaigns
- Identify trends and share insights with stakeholders
- Reactivate dormant accounts by analysing historical activity and re engaging with targeted propositions
- Escalate high value opportunities to Field Sales with full context
- Support onboarding of new accounts, including access setup and system enablement
Requirements
- Bachelor’s degree in Business, Sales, or related field
- Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
- Strong experience in lead generation, nurturing, and conversion
- Hands on experience with CRM systems (Salesforce preferred)
- Excellent communication, negotiation, and influencing skills
- Strong commercial awareness and ability to identify revenue opportunities
Full Job Posting
Synopsis
- We are looking for a driven and results oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue generating accounts.
Accountabilities
- Drive new business generation through outbound prospecting (calls, email, virtual channels)
- Qualify leads and convert them into sales opportunities and active accounts
- Manage a portfolio of low touch B2B accounts, driving activation, engagement, and upsell
- Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries)
- Deliver against key KPIs including: Lead response time, Conversion ratios, Revenue per account
- Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
- Promote and sell commercial offers, private fares, and incentive campaigns
- Identify trends (customer objections, pricing, competitors) and share insights with stakeholders
- Reactivate dormant accounts by analysing historical activity and re engaging with targeted propositions
- Escalate high value opportunities to Field Sales with full context to ensure seamless handover
- Support onboarding of new accounts, including access setup and system enablement
Qualifications
- Bachelor’s degree in Business, Sales, or related field
- Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
- Strong experience in lead generation, nurturing, and conversion
- Hands on experience with CRM systems (Salesforce preferred)
- Excellent communication, negotiation, and influencing skills
- Strong commercial awareness and ability to identify revenue opportunities
Additional Information
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of ex
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