Inside Client Account Manager

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Function as the central sales contact for our core customer base.

Forge strong relationships with customers, external sales team, and SHI internal departments.

Work closely with aligned Outside Sales Team to collectively own the sales quota. Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.

Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.

Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.

Identify and capture new opportunities, moving them effectively through the sales pipeline.

Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.

Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.

Proactively manage customer maintenance and support renewals.