Information Technology Support Officer
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Key skills for this role
Role Overview
Provide day-to-day technical support to employees across offices, factory, and project sites.
Ensure the smooth operation of IT systems, hardware, software, networks, and communication tools.
Key Skills for This Role
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Job Summary
Provide day-to-day technical support to employees across offices, factory, and project sites.
Ensure the smooth operation of IT systems, hardware, software, networks, and communication tools.
Key Responsibilities
- Provide first-line support for desktops, laptops, printers, mobile devices, and related hardware.
- Install, configure, and maintain operating systems, software, and user accounts.
- Troubleshoot hardware, software, network, email, and connectivity issues.
- Support ERP, Microsoft 365, Teams, SharePoint, and other business applications.
- Manage IT assets, licenses, accessories, and technical records.
- Set up workstations, email accounts, and system access for new employees.
- Coordinate with external IT vendors and service providers.
- Monitor backups, antivirus systems, cybersecurity compliance, network infrastructure, Wi-Fi, and basic server administration.
- Support meeting rooms, video conferencing, and presentation equipment.
- Document issues and resolutions and follow IT policies and data security procedures.
Qualifications and Experience
- Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT support or helpdesk roles.
- Good knowledge of Windows, Microsoft 365, networking, and hardware troubleshooting.
- Experience supporting ERP systems is an advantage.
- Familiarity with cybersecurity best practices and data backup procedures.
- Strong problem-solving and communication skills.
- Ability to work independently and support multiple departments simultaneously.
Key Performance Indicators
Resolve IT support tickets within agreed service-level agreements.
Maintain system and network uptime.
Support user satisfaction and response-time targets.
Maintain accurate IT asset records.
Comply with cybersecurity and backup procedures.
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