Information Technology Support Officer
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Key skills for this role
Role Overview
Alverix is a growing international organization focused on technology, digital solutions, business operations, and operational excellence.
Key Skills for This Role
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About Alverix
Alverix is a growing international organization focused on technology, digital solutions, business operations, and operational excellence.
Key Responsibilities
- Provide first-line and day-to-day IT support to employees and internal users
- Respond to technical support requests, incidents, and service tickets
- Troubleshoot hardware, software, application, network, and connectivity issues
- Assist users with account access, passwords, permissions, and system-related requests
- Support the setup, configuration, and maintenance of computers, devices, and software
- Monitor and follow up on IT support tickets and outstanding technical requests
- Escalate complex issues to senior IT teams or external service providers when required
- Assist with software installation, updates, patches, and routine system maintenance
- Support employee onboarding and offboarding from an IT perspective
- Maintain accurate records of IT assets, users, support tickets, and technical documentation
- Provide clear and practical technical guidance to non-technical users
- Maintain IT support documentation, knowledge-base articles, and user guides
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred
- Previous experience in IT support, technical support, help desk, system administration, or a related role is an advantage
- Basic understanding of computer hardware, operating systems, software applications, and IT troubleshooting
- Familiarity with networking fundamentals, user accounts, permissions, VPNs, and common business applications is an advantage
- Experience with ticketing systems or IT service management tools is a plus
- Strong analytical and problem-solving skills
- Good communication and customer-service abilities
- Ability to explain technical concepts clearly to non-technical users
- Strong attention to detail and organizational skills
- Comfortable learning new technologies, applications, and systems
- Ability to manage multiple support requests and priorities
- Comfortable working independently and collaborating with international teams
What We Offer
- Fully Remote Work Arrangement
- Full-Time Information Technology Support Position
- Career Growth and Professional Development
- Hands-On IT Support and Technology Experience
- International and Collaborative Working Environment
- Opportunity to Develop Technical Support and Troubleshooting Skills
- Exposure to Regional and International Technology Operations
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