Information Technology Service Management Consultant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We seeks to engage a qualified resource to support, enhance, and optimize its IT Service Management (ITSM) platform and related digital service workflows, ensuring alignment with operational efficiency, governance, and digital transformation goals.
Key Skills for This Role
Full Job Posting
Overview
We seeks to engage a qualified resource to support, enhance, and optimize its IT Service Management (ITSM) platform and related digital service workflows, ensuring alignment with operational efficiency, governance, and digital transformation goals.
Scope of Work
Itsm Platform Optimization
- Configure and enhance Service Catalog workflows
- Design and implement request templates, forms, and approval workflows
- Improve incident, problem, and change management processes
- Ensure proper utilization of CMDB and asset lifecycle management
Process Automation
- Identify opportunities to automate manual processes
- Implement automation using ITSM workflows, scripts, and integrations
- Reduce turnaround time and manual effort
Integration & System Enhancement
- Integrate ITSM with Microsoft ecosystem (M365, Intune, Azure)
- Support data synchronization between systems
Reporting & Analytics
- Develop dashboards and KPIs for service performance and SLA compliance
- Provide insights for decision-making
Governance & Compliance
- Ensure alignment with ISO/IEC 27001 and UAE ISR standards
- Maintain proper documentation and audit trails
User Enablement & Training
- Conduct training sessions and develop user guides
- Promote adoption across departments
Continuous Improvement
- Recommend enhancements to ITSM processes and service catalog
- Support ongoing digital improvement initiatives
Required Skills & Experience
Strong experience in ITSM platforms (ManageEngine preferred), knowledge of
ITIL framework
,
workflow automation
,
API integrations
, and experience with
Microsoft ecosystem
(Azure, Intune, M365).
Ability to translate business requirements into workflows and optimize service delivery processes.
Deliverables
- Configured and optimized ITSM modules
- Documented workflows and processes
- Monthly performance and improvement reports
- Implemented automation use cases
Key Performance Indicators (Kpis)
- Increased service catalog utilization
- Reduction in manual requests
- Improved SLA compliance
- Number of automated workflows implemented
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Staff Connect UAE
Quality Assurance Tester
Dubai, UAE
Staff Connect UAE is hiring experienced QA testers for integration and end-to-end testing across Oracle Fusion ERP, OIC, WMS, CRM, and EDI. The role involves structured test execution, defect logging, and validation of c
Network Engineer
Abu Dhabi Emirate, UAE
Staff Connect UAE seeks a Network Engineer to design, implement, maintain, and troubleshoot enterprise network infrastructure. The role involves hands-on work with Cisco and Huawei equipment, firewalls, SD-WAN, and cyber
Oracle Application Technical Consultant
Ajman Emirate, UAE
Staff Connect UAE is looking for an Oracle Application Technical Consultant with at least 5 years of experience in Oracle Applications (Release 12). The role involves designing, implementing, testing, and documenting Ora
Senior Information Technology Support Engineer
Abu Dhabi Emirate, UAE
Staff Connect UAE is seeking an experienced L3 IT Support Engineer to provide advanced technical support across infrastructure, applications, and network environments in Abu Dhabi. The role requires 6+ years of experienc
IT Service Operations Manager
Dubai, UAE
Staff Connect UAE is seeking an IT Service Operations Manager to own the operational backbone of the Infrastructure & Cybersecurity function. The role leads service desk operations, incident management, change management
Site Project Manager
Abu Dhabi Emirate, UAE
Staff Connect UAE is hiring a Site Manager for water treatment and infrastructure projects in Abu Dhabi. The role involves planning, execution, supervision, and delivery of projects, managing site operations, coordinatin
Structural Drafter
Dubai, UAE
Staff Connect UAE is seeking a skilled Structural Draftsman to prepare detailed structural drawings for RCC and steel structure projects. The role requires 3+ years of experience, proficiency in AutoCAD, and strong knowl
Work Preparator
Dubai, UAE
Staff Connect UAE is seeking a detail-oriented Work Preparator to support maintenance and project activities in Dubai. You will prepare work packages, interpret engineering drawings, and coordinate with teams. Requires a
Quality Assurance Tester
Dubai, UAE
Network Engineer
Abu Dhabi Emirate, UAE
Oracle Application Technical Consultant
Ajman Emirate, UAE
Senior Information Technology Support Engineer
Abu Dhabi Emirate, UAE
IT Service Operations Manager
Dubai, UAE
Site Project Manager
Abu Dhabi Emirate, UAE
Structural Drafter
Dubai, UAE
Work Preparator
Dubai, UAE