Information Technology Manager
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Key skills for this role
About the Role
Magna Financial is looking for a proactive, hands-on IT Manager to take ownership of the IT function across their growing international business. This onsite role in Dubai involves overseeing IT operations, managing systems and infrastructure, and developing IT policies.
Key Skills for This Role
Responsibilities
- Oversee day to day IT operations across multiple offices and remote teams
- Provide technical support across laptops, desktops, printers, networks, and user devices
- Troubleshoot hardware, software, connectivity, and general IT issues
- Maintain Microsoft environments, business applications, and core infrastructure
- Own and support the CRM system, including user access, data integrity, performance, and improvements
- Manage user accounts, permissions, software licensing, and device inventories
- Develop, implement, and continuously improve IT policies, procedures, and operational standards
- Create and maintain scalable onboarding and offboarding processes
- Support IT security, governance, access controls, and risk management initiatives
- Partner with leadership to identify and implement technology initiatives that support business growth
Requirements
- Proven experience in IT support, systems administration, or IT management within a business environment
- Strong hands on troubleshooting across hardware, software, networks, and core business systems
- Solid experience with Microsoft environments, user access management, and IT infrastructure
- Experience supporting multi office or distributed teams is highly advantageous
- Understanding of IT security, governance, access controls, and best practice IT processes
- Strong organisational skills with excellent attention to detail
- Proactive, solutions focused mindset with ability to work independently and take ownership
Full Job Posting
About Magna Financial
- Magna Financial is a specialist foreign exchange provider with a strong presence in the UAE, UK, and Spain.
- We provide currency services to both Corporate and Private Clients globally.
The Role
- We are looking for a proactive, hands on IT Manager to take ownership of the IT function across our growing international business.
- This is a fully onsite role based in Dubai, open to relocation for the right candidate.
- You will work closely with leadership, HR, and the wider business, acting as the go to person for IT operations, support, and continuous improvement.
IT Operations & Support
- Oversee day to day IT operations across multiple offices and remote teams.
- Provide technical support across laptops, desktops, printers, networks, and user devices.
- Troubleshoot hardware, software, connectivity, and general IT issues.
- Maintain Microsoft environments, business applications, and core infrastructure.
- Own and support the CRM system, including user access, data integrity, performance, and ongoing system improvements.
Systems, Access & Infrastructure
- Manage user accounts, permissions, software licensing, and device inventories.
- Support CRM systems, data management, and wider operational technology.
- Work closely with external vendors and service providers where required.
Process, Governance & Scalability
- Develop, implement, and continuously improve IT policies, procedures, and operational standards across the business.
- Create and maintain scalable onboarding and offboarding processes covering access management, device allocation, and user provisioning.
- Support IT security, governance, access controls, and risk management initiatives.
- Identify opportunities to improve efficiency, automation, scalability, and user experience across systems.
Business Partnership
- Partner with leadership to identify and implement technology initiatives that support business growth, operational efficiency, and future expansion.
- Support new office setups, system requirements, and cross functional operational needs.
What We’re Looking For
- Proven experience in IT support, systems administration, or IT management within a business environment.
- Strong hands on troubleshooting across hardware, software, networks, and core business systems.
- Solid experience with Microsoft environments, user access management, and IT infrastructure.
- Experience supporting multi office or distributed teams is highly advantageous.
- Understanding of IT security, governance, access controls, and best practice IT processes.
- Strong organisational skills with excellent attention to detail.
- Proactive, solutions focused mindset with the ability to work independently and take ownership.
- Comfortable working closely with leadership in a fast paced, high growth environment.
Additional Information
- Onsite role based in Business Bay, Dubai.
- Open to relocation for international candidates.
- High ownership position with broad exposure across the business.
- Opportunity to shape and improve systems, infrastructure, and processes as the company continues to grow internationally.
- Direct exposure to leadership and global teams across multiple offices.
- Excellent opportunity for someone looking to make a tangible impact within a growing international business.
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