Information Technology Manager

Magna Financial

Dubai, UAE

Full Time

Manager

Onsite

1 months ago

IT OperationsSystems AdministrationMicrosoft EnvironmentsCRM SystemsNetwork TroubleshootingIT Security

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Key skills for this role

IT OperationsSystems AdministrationMicrosoft Environments

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About the Role

Magna Financial seeks an IT Manager to take ownership of the IT function across their growing international business. The role involves overseeing IT operations, managing systems and infrastructure, and developing IT policies.

Key Skills for This Role

IT OperationsSystems AdministrationMicrosoft EnvironmentsCRM SystemsNetwork TroubleshootingIT Security

Responsibilities

Oversee day to day IT operations across multiple offices and remote teams
Provide technical support across laptops, desktops, printers, networks, and user devices
Troubleshoot hardware, software, connectivity, and general IT issues
Maintain Microsoft environments, business applications, and core infrastructure
Own and support the CRM system, including user access, data integrity, performance, and ongoing system improvements
Manage user accounts, permissions, software licensing, and device inventories
Support CRM systems, data management, and wider operational technology
Work closely with external vendors and service providers where required
Develop, implement, and continuously improve IT policies, procedures, and operational standards across the business
Create and maintain scalable onboarding and offboarding processes covering access management, device allocation, and user provisioning
Support IT security, governance, access controls, and risk management initiatives
Identify opportunities to improve efficiency, automation, scalability, and user experience across systems

Requirements

Proven experience in IT support, systems administration, or IT management within a business environment
Strong hands on troubleshooting across hardware, software, networks, and core business systems
Solid experience with Microsoft environments, user access management, and IT infrastructure
Experience supporting multi office or distributed teams is highly advantageous
Understanding of IT security, governance, access controls, and best practice IT processes
Strong organisational skills with excellent attention to detail
Proactive, solutions focused mindset with the ability to work independently and take ownership
Comfortable working closely with leadership in a fast paced, high growth environment

Full Job Posting

About Magna Financial

Magna Financial is a specialist foreign exchange provider with a strong presence in the UAE, UK, and Spain, providing currency services to both Corporate and Private Clients globally.

The Role

We are looking for a proactive, hands on IT Manager to take ownership of the IT function across our growing international business.
This is a fully onsite role based in Dubai, however we are open to supporting relocation for the right candidate.

What You’ll Be Doing

Oversee day to day IT operations across multiple offices and remote teams.
Provide technical support across laptops, desktops, printers, networks, and user devices.
Troubleshoot hardware, software, connectivity, and general IT issues.
Maintain Microsoft environments, business applications, and core infrastructure.
Own and support the CRM system, including user access, data integrity, performance, and ongoing system improvements.
Manage user accounts, permissions, software licensing, and device inventories.
Support CRM systems, data management, and wider operational technology.
Work closely with external vendors and service providers where required.
Develop, implement, and continuously improve IT policies, procedures, and operational standards across the business.
Create and maintain scalable onboarding and offboarding processes.
Support IT security, governance, access controls, and risk management initiatives.
Identify opportunities to improve efficiency, automation, scalability, and user experience across systems.

What We’re Looking For

Proven experience in IT support, systems administration, or IT management within a business environment
Strong hands on troubleshooting across hardware, software, networks, and core business systems
Solid experience with Microsoft environments, user access management, and IT infrastructure
Experience supporting multi office or distributed teams is highly advantageous
Understanding of IT security, governance, access controls, and best practice IT processes
Strong organisational skills with excellent attention to detail
Proactive, solutions focused mindset with the ability to work independently and take ownership
Comfortable working closely with leadership in a fast paced, high growth environment

Additional Information

Onsite role based in Business Bay, Dubai
Open to relocation for international candidates
High ownership position with broad exposure across the business
Opportunity to shape and improve systems, infrastructure, and processes as the company continues to grow internationally
Direct exposure to leadership and global teams across multiple offices

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