Information Technology Manager
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Key skills for this role
About the Role
We are seeking an IT Manager to lead support, configuration, and enhancement of the DXC Assure Health Insurance platform. You will manage a team of support engineers, handle complex incidents, and drive system stability.
Key Skills for This Role
Responsibilities
- Act as the primary escalation point for all DXC Assure V4 and Assure Health platform incidents and service requests
- Lead end to end product configuration and setup activities on the Assure Health platform
- Design, implement, and govern configuration management processes
- Assist business units to optimize and streamline operations using platform capabilities
- Lead root cause analysis (RCA) for P1/P2 incidents and implement permanent corrective actions
- Oversee Microsoft SQL Server database administration tasks including query optimisation, stored procedure review, index management, and performance tuning
- Architect and govern ETL processes for data migration, member onboarding, claims feeds, and third party integrations
- Collaborate with DXC vendor teams on release management, platform upgrades, hotfix deployments, and configuration migrations across environments
- Provide technical guidance and mentoring to mid level and junior support engineers
- Develop and maintain runbooks, SOPs, configuration guides, and technical knowledge base documentation
- Coordinate with internal business stakeholders on system changes and new product launches
- Participate in change reviews and user requirement analysis for platform impacting configuration and infrastructure changes
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in enterprise application support and configuration
- At least 2 years on DXC Assure V4 / Assure Health or equivalent health insurance platform
- Advanced proficiency in Microsoft SQL Server
- Hands on experience with SSIS ETL tool
- Experience with ITSM platforms and ITIL incident, problem, and change management processes
- Familiarity with Azure or AWS cloud infrastructure, REST APIs, SFTP based file exchanges, and middleware integration patterns
- Microsoft Azure certifications will be an added advantage
- ITIL v4 certification will be an added advantage
- Excellent written and verbal communication skills
- Strategic thinker with strong analytical and problem solving ability
- Composed under pressure; effective incident commander during high severity platform outages
Full Job Posting
Overview
- We are seeking a highly skilled and driven professional to lead the support, configuration, and continuous enhancement of our DXC Assure Health Insurance platform.
- You will act as the technical authority for complex incidents, drive system stability and performance, and lead and mentor a team of support engineers.
- You will play a key role in shaping the future of our health insurance operations through smart configuration, data integration, and automation.
Major Responsibilities
- Act as the primary escalation point for all DXC Assure V4 and Assure Health platform incidents and service requests.
- Lead end to end product configuration and setup activities on the Assure Health platform, including benefit plan setup, product rules, tariff structures, member eligibility configurations, etc.
- Design, implement, and govern configuration management processes to ensure all platform setups are version controlled, tested, and documented.
- Assist business units to optimize and streamline operations using capabilities of the platform.
- Lead root cause analysis (RCA) for P1/P2 incidents and implement permanent corrective actions.
- Oversee Microsoft SQL Server database administration tasks including query optimisation, stored procedure review, index management, and performance tuning in support of platform operations.
- Architect and govern ETL processes for data migration, member onboarding, claims feeds, and third party integrations; review and approve ETL job designs produced by the team.
- Collaborate with DXC vendor teams on release management, platform upgrades, hotfix deployments, and configuration migrations across environments.
- Provide technical guidance and mentoring to mid level and junior support engineers on SQL, ETL, and Assure Health configuration best practices.
- Develop and maintain runbooks, SOPs, configuration guides, and technical knowledge base documentation.
- Coordinate with internal business stakeholders (Health Operations, Finance, Underwriting, Claims) on system changes and new product launches.
- Participate in change reviews, and user requirement analysis for platform impacting configuration and infrastructure changes.
Qualifications & Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in enterprise application support and configuration, with at least 2 years on DXC Assure V4 / Assure Health or an equivalent health insurance platform.
- Strong knowledge of health insurance domain processes including policy administration, benefits management, member enrolment, claims processing, and provider networks.
- Advanced proficiency in Microsoft SQL Server — complex query writing, stored procedures, views, performance tuning, SQL Server Agent job management, and SSMS.
- Hands on experience with SSIS ETL tool for data migration, transformation, and integration pipeline development and monitoring.
- Experience with ITSM platforms and ITIL incident, problem, and change management processes.
- Familiarity with Azure or AWS cloud infrastructure, REST APIs, SFTP based file exchanges, and middleware integration patterns.
- Microsoft Azure certifications will be an added advantage.
- ITIL v4 certification will be an added advantage.
- Excellent written and verbal communication skills; ability to engage C level stakeholders and translate technical detail into business impact.
- Strategic thinker with strong analytical and problem solving ability.
- Composed under pressure; effective incident commander during high severity platform outages.
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