Information Technology Infrastructure Manager (UAE Nationals)
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Key skills for this role
About the Role
The IT Infrastructure Manager oversees all IT infrastructure, applications, and support services for a real estate company. Responsibilities include managing servers, networks, cloud solutions, ERP/CRM systems, cybersecurity, and vendor relationships.
Key Skills for This Role
Responsibilities
- Support the Head of IT in developing and executing IT strategy aligned with the company’s real estate business goals
- Manage IT infrastructure including servers, networks, firewalls, storage, cloud solutions, and end user devices
- Oversee daily IT operations to ensure system uptime and business continuity
- Supervise helpdesk services to provide efficient IT support across all departments
- Oversee implementation, customization, and support of ERP, CRM, property management systems, and facility management software
- Develop and enforce IT security policies, access controls, and compliance with UAE data protection laws
- Manage vendor relationships, contracts, and service level agreements
- Lead IT related projects, ensuring timely delivery and adherence to budget
- Lead, mentor, and develop IT staff including engineers, assistants, and support personnel
- Maintain IT documentation and prepare regular reports on IT performance, uptime, incidents, and project status
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 7–10 years of progressive IT experience
- At least 3–5 years in a supervisory or managerial role
- Experience in real estate, property management, or facilities management is highly desirable
- Strong knowledge of IT infrastructure, ERP/CRM systems, PMS, and facility management applications
- Proficiency in networking, cloud platforms (Azure/AWS), and cybersecurity best practices
- Project management experience (PMP/Prince2 certification preferred)
- Strong leadership, analytical, and problem solving skills
- Excellent communication and stakeholder management abilities
Full Job Posting
Position Overview
- The Manager – IT Infrastructure is responsible for planning, managing, and overseeing all aspects of the company’s IT infrastructure, applications, and support services.
- In the real estate industry, this role ensures that property management systems, ERP, CRM, leasing and facility management platforms, and digital solutions are effectively implemented and maintained.
- The position focuses on delivering reliable IT services, safeguarding data, enabling digital transformation, and improving customer and tenant experiences.
Key Accountabilities
- Support the Head of IT in developing and executing IT strategy aligned with the company’s real estate business goals.
- Identify technology opportunities to improve leasing, sales, facilities, and customer engagement.
- Plan IT projects including system upgrades, integrations, and digital transformation initiatives.
- Manage IT infrastructure including servers, networks, firewalls, storage, cloud solutions, and end user devices.
- Oversee daily IT operations to ensure system uptime and business continuity.
- Supervise helpdesk services to provide efficient IT support across all departments.
- Ensure backup, disaster recovery, and business continuity plans are tested and effective.
- Oversee implementation, customization, and support of ERP, CRM, property management systems (PMS), and facility management software.
- Develop and enforce IT security policies, access controls, and compliance with UAE data protection laws.
- Manage vendor relationships, contracts, and service level agreements (SLAs).
- Lead IT related projects, ensuring timely delivery and adherence to budget.
- Lead, mentor, and develop IT staff including engineers, assistants, and support personnel.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 7–10 years of progressive IT experience, with at least 3–5 years in a supervisory or managerial role.
- Experience in real estate, property management, or facilities management is highly desirable.
- Strong knowledge of IT infrastructure, ERP/CRM systems, PMS, and facility management applications.
- Proficiency in networking, cloud platforms (Azure/AWS), and cybersecurity best practices.
- Project management experience (PMP/Prince2 certification preferred).
- Strong leadership, analytical, and problem solving skills.
- Excellent communication and stakeholder management abilities.
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