Information Technology Governance Lead Expert
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Key skills for this role
About the Role
Job Objective Jobholders at this level are responsible for leading business activities, as well as working individually with minimal guidance in order to achieve pre-defined lon.
Key Skills for This Role
Responsibilities
- Develop and update IT governance framework, including policies, standards, and guidelines
- Review and update policies and regulatory frameworks periodically
- Participate in developing standards and procedures for IT governance and digitalization
- Contribute to improving IT service quality by monitoring SLAs and performance
- Analyze IT operations results to ensure alignment with governance requirements
- Identify and assess risks related to technical systems and digitization
- Follow up on risk mitigation plans
- Support internal audits and evaluation of IT activities
- Monitor governance compliance and service quality through KPIs
- Advise on improving policies, frameworks, tools, and techniques
- Monitor governance maturity and make recommendations to senior management
- Provide support in fulfilling external regulator requirements
Requirements
- 6 11 years of experience in IT governance, IT service management, or related field
- Knowledge of IT governance frameworks (COBIT, ITIL, ISO 38500)
- Experience in policy development and risk management
- Strong analytical and reporting skills
Full Job Posting
Job Objective
- Lead business activities and oversee implementation of operational plans to achieve pre defined long term goals.
- Support implementation and development of IT governance practices and frameworks within the Authority.
- Ensure alignment of IT strategies with institutional objectives and adherence to policies, standards, and controls.
Job Responsibilities
- Develop and update IT governance framework, including policies, standards, and guidelines.
- Review and update policies, processes, and regulatory frameworks periodically.
- Participate in developing standards and procedures for IT governance and digitalization.
- Contribute to improving IT service quality by monitoring SLAs and reviewing performance.
- Analyze IT operations results to ensure alignment with governance and service quality requirements.
- Identify and assess risks related to technical systems, digitization, and data.
- Follow up on risk mitigation plans.
- Support internal audits and evaluation of IT activities.
- Monitor governance compliance and service quality through KPIs.
- Advise on improving policies, frameworks, tools, and techniques.
- Monitor governance maturity and make recommendations to senior management.
- Provide support in fulfilling external regulator requirements.
IT Service Management
- Conduct benchmark and research to define and maintain IT service offerings.
- Collaborate with business users to formulate IT service catalogue.
- Receive change requests and perform impact assessment on IT services.
- Gather business requirements and develop IT service portfolio.
- Set IT service KPIs and monitor Service Level Management process.
- Negotiate SLAs with service providers and internal stakeholders.
- Measure adherence to KPIs and generate performance reports.
Organization and Operations
- Follow all relevant policies and standard operating procedures.
- Help solve escalated problems and provide support for junior team.
- Escalate complex problems to relevant person.
- Perform other duties as requested.
People Management
- Train junior staff on job activities to ensure transfer of know how.
- Provide clear direction, prioritize tasks, assign and delegate responsibility.
- Monitor workflow of subordinates/junior staff.
- Support junior staff in executing duties according to policies.
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