Systems and Database Operations Manager
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Key skills for this role
About the Role
Zakat, Tax and Customs Authority (ZATCA) is seeking a Systems and Database Operations Manager in Riyadh to manage and operate IT systems and databases. The role involves overseeing daily operations, health checks, backups, security, and change management.
Key Skills for This Role
Responsibilities
- Implement and ensure the achievement of ZATCA's strategy and Systems and Database Operations specific objectives
- Provide input to identify Systems and Database Operations required projects to meet future demands
- Implement plans and provide input to enable achievement of Systems and Database Operations goals
- Participate in Systems and Database Operations annual budgeting cycle and process
- Manage Systems and Database Operations efficiently and within budget
- Provide support to ZATCA systems and database daily activities and assist in handling related issues
- Oversee ZATCA systems and database periodical health checks to ensure systems are tuned and optimized
- Supervise data backup process and archiving systems ensuring data integrity and security
- Monitor security of enterprise information systems and provide Information Security Solutions
- Oversee installation, configuration and upgrades of software, hardware, operating systems, and processes
- Oversee troubleshooting and technical support activities to ensure proper and timely response to issues
- Supervise change requests related to IT systems and databases and evaluate their impact
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent
- Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent (preferred)
- An optimal of 7 years of relevant experience, with a preferred 2 years of experience in managerial level
Full Job Posting
Purpose of Job
- The job holder is responsible for managing and operating ZATCA IT systems and databases in order to deliver IT services within business operational requirements according to best practices and standards.
Job Responsibilities
- Strategy and Planning: Implement and ensure the achievement of ZATCA's strategy and Systems and Database Operations specific objectives.
- Provide input to identify Systems and Database Operations required projects to meet future demands.
- Implement plans and provide input to enable achievement of Systems and Database Operations goals that support ZATCA’s overall strategic plans.
- Budget Management: Participate in Systems and Database Operations annual budgeting cycle and process.
- Manage Systems and Database Operations efficiently and within budget, and report accurately on progress made and challenges encountered.
- System / Database Operations Management: Provide support to ZATCA systems and database daily activities to ensure alignment with working plans and assist in handling related issues.
- Oversee ZATCA systems and database periodical health checks to ensure that all systems are tuned and optimized.
- Supervise data backup process and archiving systems ensuring data integrity and security to minimize risks of potential data losses.
- Monitor security of enterprise information systems (websites, applications, etc.), and provide Information Security Solutions to enhance systems’ protection.
- Oversee the installation, configuration and upgrades of software, hardware, operating systems, and processes to ensure that all related activities are conducted as per the requirements.
- Oversee the troubleshooting and technical support activities to ensure proper and timely response to systems and database issues and outages.
- Supervise change requests related to IT systems and databases and provide proper evaluation of their impact on IT strategy and IT enterprise architecture to minimize risks related to requested changes in implementation.
Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, or equivalent is required.
- Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred.
- An optimal of 7 years of relevant experience, with a preferred 2 years of experience in managerial level.
Competencies
- Collaboration and Communication Developing
- IT Operations Management Advanced
- Professionalism Proficient
- IT Compliance Proficient
- Develop Teams Developing
- Database Design and Operations Advanced
- Information Systems Knowledge Advanced
- Leading by Example Developing
- Infrastructure Management Advanced
- Strategic Thinking Developing
- Operational Excellence Developing
- Results Oriented Proficient
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