Incident & Risk Manager
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Key skills for this role
About the Role
We are looking for an experienced 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 & 𝐑𝐢𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to support a major government organisation in leading Major Incidents, Problem Management, IT Risk Management, and Governance across mission-critical services.
Key Skills for This Role
Full Job Posting
Overview
We are looking for an experienced 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 & 𝐑𝐢𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 to support a major government organisation in leading Major
Incidents
,
Problem Management
,
It Risk Management
, and
Governance
across mission-critical services.
Note
Candidate must be locally available in UAE with an attested degree.
Ideal candidates should have strong experience
handling war rooms
, r
oot cause analysis
,
risk assessments
,
ITSM practices
, and working with
cross-functional teams (NOC/SOC/Cloud/Security).
ITIL v4 expertise is mandatory.
🔍 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
✔ Lead and manage Major & Critical Incidents, acting as Incident Commander
✔ Drive incident triage, troubleshooting, escalation, and communication
✔ Prepare PIRs, RCA reports, executive summaries, and dashboards
✔ Conduct structured RCAs using 5 Whys, Fishbone, FMEA, etc.
✔ Maintain the IT Risk Register, define mitigation plans, and ensure compliance
✔ Align processes with ITIL v4, ISO 27001, NCEMA standards
✔ Support audits, update SOPs/runbooks for Incident, Problem & Risk Mgmt.
✔ Drive trend analysis, CSI initiatives, and service improvements
✔ Collaborate with multi-disciplinary teams (NOC, SOC, Cloud, Security, Vendors)
🎯 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐒𝐤𝐢𝐥𝐥𝐬
7–12
years in
It Service Management
roles
🔹 Strong experience in
Major Incident handling
&
war room coordination
🔹 Exposure to
Noc And Soc
,
cloud environments
, and
mission-critical systems
🔹 Solid background in
IT risk assessment
&
mitigation planning
🔹 Expertise in
ITIL v4 (Mandatory)
🔹 Familiarity with
ISO 27001, NCEMA, NIST
🔹 Experience with
Servicenow
- or similar
- ITSM platforms
- 🔹 Excellent communication, stakeholder management & crisis leadership skills
- 🎓 𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
- ITIL v4 Managing Professional / Intermediate
• ISO 27001 Lead Auditor And Implementer
- COBIT / Risk Management (PMI-RMP or equivalent)
- Interested candidates with relevant experience can also connect with
Shaloo Rani
on LinkedIn
here
or send resume at shaloo.rani@dautom.com along with current salary, expected salary, and notice period details.
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