In Room Dining Order Taker
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Key skills for this role
About the Role
Four Seasons Hotel Doha seeks an In Room Dining Order Taker to accurately process in-room dining orders and ensure timely delivery. The role requires professional telephone etiquette, coordination with kitchen and other departments, and personalized guest service.
Key Skills for This Role
Responsibilities
- Take and process in room dining orders accurately and efficiently.
- Answer guest calls using professional and courteous telephone etiquette.
- Communicate orders and special requests to the kitchen through the POS system.
- Ensure timely, accurate, and complete delivery of food orders at the correct temperature.
- Coordinate and deliver guest amenities promptly and accurately.
- Manage VIP arrivals and special amenity requests in coordination with the team.
- Anticipate guest needs, provide recommendations, and ensure guest satisfaction.
- Coordinate with other departments (Front Office, Housekeeping, Engineering) to fulfill guest requests.
- Maintain comprehensive knowledge of all food and beverage offerings, restaurant operating hours, and hotel services.
- Personalize guest interactions by using guest names and recognizing VIP/regular guest preferences and allergies.
- Follow Four Seasons standards, policies, and telephone etiquette at all times.
- Foster teamwork and maintain strong collaboration with colleagues, particularly the kitchen team.
Requirements
- Outgoing personality and a can do approach to assigned tasks.
- Requires reading, writing and oral proficiency in the English language; Arabic is an asset and preferred.
- Degree or Diploma in Hotel Management are preferred.
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people, a collective of individuals who crave to become better and treat each other as we wish to be treated.
- Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
About the Location
- Four Seasons Hotel Doha is a seaside retreat in the heart of Qatar’s capital, reimagined with modern grandeur and sea views.
- The hotel has 237 rooms, 20 townhouse villas, 10 food and beverage venues including the world’s largest Nobu restaurant, and extensive facilities.
Job Description
- Take and process in room dining orders accurately and efficiently.
- Answer guest calls using professional and courteous telephone etiquette.
- Communicate orders and special requests to the kitchen through the POS system.
- Ensure timely, accurate, and complete delivery of food orders at the correct temperature.
- Coordinate and deliver guest amenities promptly and accurately.
- Manage VIP arrivals and special amenity requests in coordination with the team.
- Anticipate guest needs, provide recommendations, and ensure guest satisfaction.
- Coordinate with other departments (Front Office, Housekeeping, Engineering) to fulfill guest requests.
- Maintain comprehensive knowledge of all food and beverage offerings, restaurant operating hours, and hotel services.
- Personalize guest interactions by using guest names and recognizing VIP/regular guest preferences and allergies.
- Follow Four Seasons standards, policies, and telephone etiquette at all times.
- Foster teamwork and maintain strong collaboration with colleagues, particularly the kitchen team.
Preferred Qualifications and Skills
- Outgoing personality and a can do approach to assigned tasks.
- Requires reading, writing and oral proficiency in the English language; Arabic is an asset and preferred.
- Degree or Diploma in Hotel Management are preferred.
Our Offering
- Opportunities to build a successful career with global potential.
- Unique strong culture diversity of 50 different nationalities.
- Living accommodation in high quality, well resourced apartment.
- Excellent Training and Development opportunities.
- Employee Recognition Programs.
- Complimentary nights at FS Hotels Worldwide.
- Paid annual home leave tickets.
- Complimentary meals in employee restaurants.
- Free transportation to work.
- Medical coverage.
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