Implementation Specialist (Field Engineer)

What You’ll Bring

- Technical requirements gathering

• or business analysis experience, ideally in fleet or automotive markets, able to ‘think out of the box’ to deliver value solutions to customers.
• - Commercially aware and able to support sales opportunities to deliver best results with least cost. - Expertise in diagnosing and resolving vehicle equipment faults , ensuring minimal downtime for clients.
• - Full understanding and knowledge of PLG, LGV and HGV, ECU CANBUS, FMS and Multi-Plex vehicle wiring systems.
• - Ability to work with and have solid understanding in TFL's DVS and additionally VOSA and MOT regulatory compliance.
• - At least 5+ years experience in vehicle telematics , comms and video systems with proven installation experience to recognised industry standards .
• - Proven ability to deliver PBET (Performance-Based Equipment Training) to a high standard, enhancing customer and driver knowledge.
• - Strong technical acumen and hands-on skills for onsite support and troubleshooting.
• - Excellent communication and interpersonal skills for effective customer and driver training sessions.
• - Ability to work independently and as part of a team , demonstrating flexibility and adaptability in a dynamic environment.

- Strong interpersonal skills

• , able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• - Meticulous attention to detail.
• - Extensive use of JIRA, Confluence and Office365.
• - Experience of technical & hardware implementations/integration project and configuration.
• - Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations advantageous.

What We Offer

• - Terrific opportunity to work for a Global leader in SaaS & Hardware - Deliver cutting-edge products for our customers, who include some of biggest global brands - Flexible work arrangements / hybrid work
• *It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.