Program Manager

Bachelor's degree (B.A.) or equivalent work experience

8+ Years of experience in program or project management or related business facilitation role (including leading collaboration and alignment across mult-team efforts to achieve results)

2+ Years of experience creating and driving large-scale technology and data-driven Program Management transformation plans

Advanced knowledge of business applications such as:

MSFT Excel

AI Tooling (Co-Pilot, Claude)

MSFT Outlook

Confluence

MSFT Project

MSFT Teams

MSFT Word

MSFT PowerPoint

SharePoint

Power BI/ PowerQuery

PowerAutomate

Flow Diagram Software (Lucid Chart)

Be Reliable: trust will be your number one asset; follow through on what you are expected to do as part of your role; do what you say you are going to do and be aware of expected communication/project/ timeline

Exceptional Delivery: Demonstrated expertise in Program Management as a high-value deliverer, including scope determination, engagement of stakeholders, planning, prioritizing work, and identifying critical milestones

Effective Communication: Communicate proactively, effectively, and efficiently while presenting ideas clearly and persuasively to all organization levels. Excellent verbal and written communication (English)

Detail Oriented: at every level, the details do matter; unequivocally skilled in accounting for and confirming critical details; competent in identifying critical follow-up and drill-down questions even when you are not expected to be the technical subject matter expert

Risk Management: Work with stakeholders to identify potential problems, create mitigation plans, and minimize risk to project timelines

Process Improvement: Increase delivery success by iteratively improving existing or developing new artifacts and processes across programs and the PMO. Apply the proper balance of creating value versus diminishing returns to increase efficiency, repeatability, alignment, control, documentation, reporting, and the capture of details critical to team success.

Facilitating Solutions: Discern objective information to address issues, including documenting the impact and utilization of the PMO escalation process; collaboratively problem-solve and adapt to achieve objective

Training Competency: mentoring peers as determined by growth and delegation, skilled at logically documenting processes and artifacts for ease of use by others, comfortable and professional in providing feedback and course re-direction to peers

Building Relationships: Enhance others by facilitating a positive culture and developing relationships across organizational levels, including assisting, encouraging, enrolling, and collaborating with others.

Leading with Humility: Be accountable, dependable, transparent, confident, and trustworthy, balanced with inherently valuing the experience, perspective, intelligence, ideas, diversity, and intelligence of others.

Speed of Work: Capacity to work and improve at a fast pace, contextualize and prioritize communications from simultaneous streams (high volume of MSFT Team chats, meetings, email, phone calls), ability to document and create team alignment in-real-time at the pace of working sessions

Creating Accountability: Utilize the PMO framework and Solera processes, apply strategies to maintain alignment, and hold yourself and your teams accountable by driving action plans and ensuring measurable visibility.

Adding Value: Bring value to stakeholders within projects, programs, and PMO by facilitating alignment and contributing to process improvement with measurable, lasting contributions to organization performance.

Apply Emotional Intelligence: This role will include dealing with stressful situations and challenging obstacles. Success will require self-regulation while leading the team in maintaining focus on the end objective. Demonstrate ability to find solutions within PMO framework and Solera processes and adapt as needed, providing unique solutions.

Context and Priority Switching: Solera is a fast-paced culture where the PMO is critical to the successful delivery of challenging efforts; capable of quickly switching context throughout the day and often within the hour while continuing to align with PMO framework; at times, will be required to pivot priorities with limited notice immediately

Coachable: Humility to allow for professional growth and self-enhancement through constructive feedback and collaborative learning

High Initiative: Actively seeks opportunities for new challenges and professional growth; demonstrates motivation and a passion for work by proactively driving progress, including meeting and pulling in delivery dates

It is impossible to list every requirement for, or responsibility of, any position. comprehensive nor exhaustive. The Company reserves the right to adjust, add, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities to meet business needs. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.Therefore, the above job description is neither

EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, provincial, and local fair employment practices laws.