Implementation Project Manager

Span across multiple implementations concurrently, coordinating each one in isolation.

Own the end-to-end delivery plan for each customer, including scope, milestones, dependencies, resourcing, customer responsibilities and critical path.

Identify and understand what truly matters for a customer, and ensure we deliver.

Maintain a live view of status, forecast go-live and risk across your projects, and communicate effectively internally and to customers

Manage change when scope, data or timelines move, re-plan, re-baseline and get the decision made.

Manage a cross-functional team of resources, coordinating Customer Data, Product, Engineering and Customer Success.

Thoughtfully engage SMEs at the right time with a clear ask, clear inputs and a clear definition of done.

Sequence work across teams so the critical path is protected and specialists are not blocked waiting on each other or on the customer.

Make ownership explicit where it is ambiguous, and resolve it rather than letting it sit.

Escalate early, with a recommendation.

Act as the face of Gridsight to the customer and primary point of contact throughout delivery: steering committees, working groups, and executive stakeholder updates to share progress and value. You should be a trusted, safe pair of hands in the eyes of our customer.

Set and manage expectations honestly: establish and communicate a clear plan with specificity, asks and deadlines; and foresee and surface potential problems.

Drive the customer side: engage proactively across formal and informal channels to help them avoid the pitfalls. This means unblocking their internal approvals, managing their stakeholders and holding them to their commitments, without damaging the relationship.

Run a clean handover to Customer Success at go-live: leverage customer context and relationships to ensure a seamless transition to business as usual.

Feed every lesson back into subsequent implementations, so we are faster and smoother next time - with improved templates, tooling, processes and communications.

Identify the recurring friction that should become product, tooling or automation, and make the case for it with evidence from real projects.

Utilise existing methodology, playbooks and standards and push to improve them where they exist, build them where they don’t.

Proven experience running multiple, 7-figure enterprise-grade projects, implementations or integrations end to end with accountability for the outcome.

Experience coordinating a team of resources, often distributed across Australia.

Ability to prioritise, juggle and execute at pace - indexing to what really matters

Thoughtful, structured relationship management skills that build rapport with customers from project team to senior executives, paired with the emotional intelligence to hold them to their commitments and have difficult conversations

Technical fluency to learn, understand and represent our platform and stack, and offer credible guidance on data, integrations and system architecture

Proven ability to excel in ambiguity, within a fast-growing company where we are always building and refining the processes live.

Potentially, some energy, utilities or grid domain experience; exposure to utility data platforms; experience in a scaling startup.